Collections Officer at NCBA – September 2026

NCBA Group Plc is seeking a Collections Officer to manage and recover outstanding debts from past-due and non-performing loan accounts.

Job Purpose

The Collections Officer will manage an assigned portfolio of delinquent and non-performing loans, develop strategies to return accounts to performing status or recommend appropriate exit strategies, and minimize loan impairment charges.

Key Responsibilities

Debt Collection & Recovery

• Manage, collect, and recover outstanding amounts from assigned past-due accounts.
• Achieve recovery, write-back, and restructured-debt targets.
• Recommend appropriate exit strategies for problematic accounts.
• Process foreclosures.
• Take action in accordance with established procedures.
• Control expenses and perform other duties assigned by the supervisor.

Reporting, Compliance & Operations

• Prepare and submit accurate reports and data on time.
• Ensure compliance with regulatory requirements, policies, procedures, and controls.
• Effectively use collection systems and available technology.
• Accurately classify assets in the system.

Customer Management

• Communicate effectively with customers through calls, emails, demand letters, notices, and other appropriate channels.
• Maintain required credit-service standards and turnaround times.
• Maintain good relationships while managing delinquent accounts.

Learning & Development

• Pursue continuous self-development.
• Participate in performance management processes.

Education Requirements

• Bachelor’s Degree from a recognized university.

Professional Qualifications

A relevant professional qualification in any of the following is an added advantage:

• Banking
• Risk Management
• Law

Experience Required

Applicants should have:

• At least 2 years of work experience in a bank or financial services institution.
• At least 1 year of experience in Remedial Management, Recoveries, or a related field.

Key Stakeholders

Internal:

• Credit Operations
• Credit Analysis
• Card Centre
• Contact Centre
• Relationship Managers
• Card Products

External:

• Credit Reference Bureaus (CRBs)
• Lawyers
• Auctioneers
• Insurance companies/brokers
• Valuers
• External debt collectors

Decision-Making

The position makes operational decisions guided by Credit Policies and Procedures, Prudential Guidelines, and relevant legislation.

Job Type

Full-time

How to Apply

Interested and qualified candidates should submit their applications through the official application portal:

CLICK HERE TO APPLY