We Are Hiring for the Following Positions!

Position: Receptionist
Job Type: Full-time

Job Description:

We are looking for a friendly, professional and highly organized Receptionist to join our team. The ideal candidate will be the first point of contact for our guests and will play an important role in delivering a welcoming and memorable guest experience.

Key Responsibilities:

• Welcome and assist guests professionally upon arrival and throughout their stay.
• Manage guest check-ins, check-outs, reservations and inquiries.
• Operate and maintain booking and reservation systems accurately.
• Respond to phone calls, emails, WhatsApp messages and other guest inquiries in a timely manner.
• Provide guests with information about the resort, it’s facilities, services, events and surrounding attractions.
• Coordinate with other departments to ensure smooth daily operations and excellent guest service.
• Handle guest concerns and complaints professionally and assist in finding appropriate solutions.
• Maintain accurate guest records, reservations and other administrative information.

Requirements:

• Excellent written and spoken English and Swahili.
• Ability to speak additional languages is an added advantage.
• Good computer skills and confidence using digital systems.
• Knowledge and experience with hotel or resort booking and reservation systems is preferred.
• Previous experience in a receptionist, front office, customer service, hotel or resort role is an advantage.
• Strong communication, interpersonal and organizational skills.
• Professional appearance and a welcoming personality.
• Ability to work under pressure and handle multiple tasks efficiently.
• Flexible availability, including weekends and public holidays.

Apply Here

Deadline for applications: 11th September, 2026