Website Mogo Credit Tanzania
Mogo Credit Tanzania
Customer Care Agent (Branch) Job Vacancy at Mogo Credit Tanzania
Customer Care Agent (Branch)
- Full-time
- Dar es Salaam
- Tanzania
Description
- Ensure effective organization and execution of assigned tasks.
- Maintain a thorough understanding of the company’s operations and branch
- structure.
- Comply with all ethical standards, policies, and professional norms.
- Safeguard the confidentiality of company and client information at all times.
- Take full responsibility for the accuracy, timeliness, and completeness of all assigned duties
- Support clients visiting the branch by addressing inquiries and complaints in a professional and timely manner.
- Logging complaints in power apps.
- Process account amendments as required.
- Update client records and information in ERP.
- Providing final balance upon request.
- Follow up customer calls where necessary.
- Maintain a feedback loop with other departments by sharing recurring issues and customer insights.
- Assist in the preparation of reports.
- Research, identify, and resolve customer inquiries/complaints using available tools and resources.
- Escalate unresolved issues through Power App or route calls to the appropriate resources.
- Any other duties assigned.
Requirements
- Proven background in customer care or client-facing roles.
- Fast and efficient in handling customer needs.
- Proficient computer skills.
- Ability to quickly learn and adapt to changes in processes and systems.
- Strong customer experience and relationship management skills.
- Excellent phone and email etiquette.
Note: The provided vacancy does not state an application deadline.
To apply for this job please visit talent.sage.hr.