Lease Line Collection Officer at Airtel – September 2026

Job Details

Job Title: Lease Line Collection Officer
Company: Airtel Tanzania
Location: Dar es Salaam, Tanzania
Job Category: Accounting
Job Type: Full-Time
Posted: 17 September 2026

About Airtel Africa

Airtel Africa operates across multiple African markets and emphasizes innovation, customer service, diversity, and inclusion. The company describes its working environment as entrepreneurial and performance-driven, with opportunities for employees to build careers across its operating companies in Africa.

Airtel Africa is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Overview

The Lease Line Collection Officer will be responsible for enterprise billing, customer collections, payment posting, reconciliation, and customer relationship management. The role focuses on ensuring accurate billing, timely collection of receivables, proper allocation of payments, resolution of billing disputes, and maintenance of strong customer relationships.

Key Responsibilities

1. Enterprise Billing

• Check contracts, Statements of Facts (SOFs), and UATs submitted and signed by customers to ensure they have been correctly implemented by the technical team before links are sent to billing.
• Validate all links during the mock bill run to ensure correct billing and minimize disputes and revenue leakages.
• Share billing details with the provisioning team, after validation, for link creation.
• Maintain a master file for FLD billing, including:
  • MOCN
  • Capacity
  • Site name
  • Currency
  • Price
• Use the master file to reconcile configured links against billed links.
• Ensure traffic, including SMS counts and USSD sessions, is validated before being sent for billing.
• Conduct pre-bill validation checks and ensure clean billing for corporate GSM and Non-GSM customers.
• Ensure timely delivery of e-bills, including distribution of printed bills to corporate customers.
• Send outstanding balance confirmations to customers.

2. Collection and Reporting

• Ensure all invoices within the assigned portfolio are delivered to customers.
• Collect outstanding amounts from all accounts in the assigned portfolio within the first month to prevent amounts from moving into the bad debt bucket.
• Regularly send payment reminders to customers.
• Prepare and maintain collection KPI reports.
• Conduct daily analysis of ageing reports.

3. Payment Posting

• Follow up daily with the Finance team regarding bank credits.
• Ensure accurate and timely booking and allocation of bank credits.
• Work closely with fellow Credit Controllers to ensure payments are properly allocated.
• Collaborate with the Finance team to identify and post unidentified bank credits.
• Conduct daily reconciliation of bank credits against posted payments.
• Circulate the knock-off report daily.

4. Reconciliation

• Reconcile each customer account within the billing cycle.
• Work closely with Key Account Managers (KAMs) and customers to resolve account disputes.

5. Communication and Customer Retention

• Manage customer relationships through regular communication to support timely collection.
• Update customer contact details, including email addresses and TINs, within the assigned portfolio.
• Visit customers with outstanding balances.
• Provide support in addressing service-related issues and customer complaints.

Qualifications and Experience

Educational Qualifications and Technical Skills

• University degree or equivalent qualification in:
  • Finance
  • Accountancy
  • Banking
• IT literacy.

Relevant Experience

• 2–4 years of experience in credit control or handling receivables.

Other Requirements and Competencies

• Basic knowledge of customer service procedures and practices.
• Good knowledge of the company’s products and systems.
• Basic knowledge of technical principles, theories, and concepts.
• Customer-oriented approach.
• Strong analytical and problem-solving skills.
• Ability to operate effectively in a performance-driven organization.
• Knowledge of both English and Swahili.
• Excellent oral and written communication skills.

How to Apply

Interested candidates should submit their applications through the official Airtel recruitment portal.

CLICK HERE TO APPLY

Application Deadline: The supplied vacancy does not specify a closing date.