Job Vacancy at Thomson Safaris, Arusha September 2026

Reservations Officer

Company: Thomson Safaris
Location: Arusha, Tanzania
Job Type: Full Time
Application Deadline: 30 September 2026

Job Description

Thomson Safaris is seeking a dedicated Reservations Officer to join its dynamic team in Arusha.

The Reservations Officer will be responsible for the comprehensive management of safari bookings, from the initial enquiry through to post-safari follow-up, ensuring clients receive the highest levels of service.

Key Responsibilities

Client Communication

• Interact directly with agents, guides, guests and suppliers via telephone, email, Zoom and other communication channels.

Safari Management

• Handle the entire booking process, including generating costings.
• Make and manage third-party bookings.
• Ensure all booking details are accurate and up to date.

Quality Assurance

• Provide comprehensive and relevant information to clients.
• Resolve logistical issues.
• Recommend products and services that meet clients’ needs.

Financial Quality Control & Reconciliation

• Cross-check supplier invoices and reserved services against confirmed guest itineraries.
• Ensure precise quality control and eliminate billing discrepancies.

Park Permit & Payment Processing

• Generate accurate park permits and payment control numbers for confirmed bookings through relevant government and community portals.

Efficiency

• Respond promptly to enquiries.
• Manage time effectively.
• Ensure accurate and detailed itinerary suggestions are prepared within set deadlines.

Problem Solving

• Monitor safaris in the field.
• Address issues that arise during safaris.
• Liaise with guides, clients and other stakeholders to ensure a smooth experience.

File Management

• Maintain orderly and accurate files, both hard copy and digital.
• Ensure timely handover and completion of safari arrangements.

Supplier Relations

• Develop and maintain good relationships with suppliers to ensure the best possible service for clients.

Team Support

• Assist colleagues and cover their work during absences.
• Contribute to the overall efficiency and effectiveness of the department.

Requirements

• Bachelor’s degree in Tourism and Hospitality Management or any related field.
• Proven experience as a Reservations Officer.
• Excellent communication skills and a proactive approach to client satisfaction.
• Strong organizational skills and attention to detail.
• Ability to multitask efficiently.
• Flexibility to meet the demands of the tourism industry, including potential after-hours interaction.
• Commitment to maintaining high standards of guest care and operational excellence.

How to Apply

Interested candidates should submit their resume and cover letter to:

Email: recruitment@thomsonsafaris.co.tz

Email Subject: Reservations Officer

Application Deadline: 30 September 2026