Territory Distribution Manager Job at Sun King, Arusha September 2026

Territory Distribution Manager

Company: Sun King
Location: Arusha, Tanzania
Department: Operations
Employment Type: Permanent – Full Time
Workplace Type: Onsite
Reports To: LPG Expansion Lead, Tanzania

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric and affordable. The company delivers clean, reliable, decentralized energy directly into people’s lives, from solar kits that provide first-time energy access to multi-kilowatt systems serving off-grid users and grid-connected customers, including homes, schools, hospitals, farms, offices and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables, including lighting, televisions, fans, refrigeration and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation and financing into one seamless offering. The company uses pay-as-you-go (PAYG) financing to make solar products affordable to low-income households and businesses.

Sun King has also expanded its model to make smartphones and clean cooking equipment affordable, helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software and operations.

Job Summary

The Territory Distribution Manager at Sun King will oversee the growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio.

The role focuses on rider recruitment, performance oversight, rider grading based on service delivery and quality assurance visits at customers’ homes.

This is a field-based position where most of the time will be spent within rider territories alongside Sun King Riders.

Key Responsibilities

1. Rider Recruitment and Onboarding

• Identify potential riders suitable for onboarding into the Sun King Rider Network.
• Onboard riders delivering various products and services within the network.
• Conduct required KYC checks for riders within assigned territories.
• Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.

2. Rider Retention

• Develop initiatives that promote rider satisfaction and reduce attrition.
• Work with internal teams to design strategies that improve rider earnings and productivity.
• Implement engagement and retention initiatives for riders.

3. Safety

• Ensure riders have the required PPE and safety equipment during operational hours.
• Promote safe riding practices.
• Engage internal and external stakeholders on safe riding initiatives.
• Drive adoption of emerging practices within the riding community to strengthen safety standards.
• Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums and related engagements.
• Work with the procurement team to ensure timely payments for gas, cylinders and related expenses in line with established credit terms.

4. Performance Management and Expansion

• Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
• Develop and maintain rider productivity tracking tools and dashboards.
• Identify shops that meet requirements for LPG cylinder storage and distribution.

5. Customer Experience

• Coach agents on accuracy and professionalism when engaging with end customers.
• Conduct refresher training sessions on customer service standards.
• Develop rider CSAT, NPS, resolution time and turnaround KPIs to strengthen customer satisfaction.
• Act on customer feedback survey results to ensure issue resolution.
• Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
• Ensure timely and accurate resolution of customer concerns escalated from the field.

Qualifications and Experience

You might be a strong candidate if you have:

• A Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT or a related field.
• Experience in last-mile delivery operations.
• Strong communication and stakeholder management capabilities.
• Ability to operate effectively in a fast-paced and evolving environment.
• Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
• Experience preparing reports and recommendations for senior management on delivery optimization initiatives.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience, with opportunities to work with and learn from people from different geographies, nationalities and backgrounds.
• Structured, tailored learning and development programs designed to help employees become better leaders, managers and professionals through the Sun Center for Leadership.

Diversity and Inclusion

Sun King places great importance on sustaining a diverse and inclusive work environment.

The company believes that innovation and understanding come from diversity across every spectrum and works to ensure that every Sun King team member knows that they belong.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort and results. The company explicitly prohibits discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status or disability.

How to Apply

Interested and qualified candidates should apply through the official Sun King online recruitment portal.

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