Intelligent Automation Analyst at Vodacom, Tanzania – September 2026

Job Description

Role Purpose

The Intelligent Automation Analyst will identify, analyse, design, and support intelligent automation and digital-service solutions that improve efficiency, service quality, customer experience, and control effectiveness.

The role will manage the automation lifecycle from opportunity assessment and requirements gathering through design, testing, deployment, adoption, monitoring, and continuous improvement.

Key Responsibilities

1. Opportunity Assessment and Process Improvement

• Identify automation opportunities and facilitate discovery workshops.
• Assess business value, feasibility, complexity, risk, and integration requirements.
• Prepare business cases and prioritise the automation opportunity pipeline.
• Redesign AS-IS processes into efficient TO-BE processes.

2. Business Analysis and Requirements

• Gather and validate business, functional, technical, security, and compliance requirements.
• Prepare requirement specifications, user stories, use cases, process maps, acceptance criteria, and business rules.
• Document exceptions, dependencies, and approved backlogs.

3. Solution Design and Delivery

• Translate requirements into secure, scalable, reusable, and maintainable automation solutions.
• Collaborate with architects and developers on:
  • Workflows
  • APIs and integrations
  • Data flows
  • Controls
  • Exception handling
  • Logging and monitoring
  • Recovery processes

4. RPA and Digital Services

• Support the design, development, deployment, scheduling, monitoring, maintenance, and continuous improvement of:
  • Robotic Process Automation (RPA)
  • Social Connect solutions
  • HR Services
  • Chatbots
  • Employee self-service solutions
  • Customer self-service solutions

5. User Experience and Chatbots

• Define customer journeys, conversation intents, workflows, responses, and escalation paths.
• Define screen flows and interface requirements.
• Promote usability, accessibility, mobile responsiveness, and consistent digital interactions.

6. Testing and Release Management

• Develop test scenarios and coordinate:
  • System testing
  • Integration testing
  • Regression testing
  • Exception testing
  • User Acceptance Testing (UAT)
• Manage defects and secure business approval.
• Support release readiness, deployment, rollback, and post-implementation reviews.

7. Citizen Development

• Support the nomination, training, mentoring, assessment, governance, and enablement of citizen developers.
• Provide guidance on builds and conduct peer reviews.
• Promote the use of reusable components.

8. Agile Coordination and Stakeholder Management

• Participate in Agile ceremonies.
• Maintain actionable work items.
• Track delivery progress, risks, blockers, decisions, and dependencies.
• Coordinate business, technical, operational, and partner teams.

9. Governance and Documentation

• Ensure compliance with:
  • Security controls
  • Privacy requirements
  • Access controls
  • Audit requirements
  • Change management controls
• Maintain approved requirements, process and solution designs, test evidence, releases, runbooks, risk records, and benefits reports in authorised repositories.

10. Performance and Continuous Improvement

• Monitor availability, utilisation, volumes, exceptions, incidents, service quality, and realised benefits.
• Investigate recurring failures.
• Maintain and improve the automation improvement backlog.

Qualifications, Competencies, Knowledge and Experience

Education

• Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Business Analysis
  • Engineering
  • Information Systems
  • Or a related discipline.

Experience and Technical Knowledge

• Experience in business analysis, process automation, digital transformation, or systems delivery.
• Experience with requirements gathering and end-to-end process documentation.
• Working knowledge of:
  • RPA platforms
  • Workflow automation
  • APIs
  • System integration
  • Agile delivery
  • Software testing
  • User Acceptance Testing (UAT)
  • Release management
  • Production support

Advantageous Certifications

Relevant certification in any of the following areas is advantageous:

• Business Analysis
• RPA
• Agile
• Process Improvement
• Solution Architecture

Advantageous Technical Skills

Exposure to any of the following is advantageous:

• C#
• VB.NET
• Python
• Java
• Node.js
• React
• Spring Java

Core Competencies

• Business Analysis & Process Excellence
• Digital Transformation & Solution Design
• Stakeholder & Relationship Management
• Facilitation & Change Enablement
• Analytical Thinking & Decision Making
• Governance, Risk & Compliance

Job Type

Full-time

How to Apply

Interested and qualified candidates should submit their applications through the employer’s official recruitment portal.

CLICK HERE TO APPLY

Important: Applicants should review the job requirements and application instructions before submitting their applications.