IT ServiceDesk Supervisor Job Vacancy at Yas, Dar es Salaam September 2026

IT ServiceDesk Supervisor

NEW VACANCY

Let’s grow together, become our

Qualifications and experience

• Bachelor’s degree in information technology, computer science / Telecommunications or another Technology-related field.
• 3+ years’ experience on system testing and monitoring.

Core responsibilities

• ITSM Operations Management – Lead 24×7 ITSM operations, ensuring continuous monitoring, incident management, service availability, and operational visibility across all platforms.
• Incident & Major Incident Management – Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities.
• Service Desk Leadership – Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards.
• Service Delivery & SLA Governance – Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs.
• Operational Excellence & Continuous Improvement – Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency.
• Performance Reporting & Quality Assurance – Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.

Competences

• Strong leadership and team management skills.
• Good communication and interpersonal skills
• Team Player and high level of Integrity
• Problem-solving and decision-making ability.
• Strong analytical and problem-solving skills

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.

How to Apply:

To submit your application, please follow the link provided below.

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