Relationship Officer – Commercial Banking

ECOBANK TANZANIA – JOB VACANCY

JOB PURPOSE

JOB CONTEXT

• Manage client relationships to achieve the set sales targets, wallet share and ensure sustained business growth and profitability in the assigned customer segment.
• Sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
• Provide assistance and support business units in order to grow relationships, business and revenue in a profitable and cost-effective manner.
• Understand client needs and objectives by identifying opportunities for all business units’ clients in addressing or escalating problems/challenges relating to sustainable growth and profitability.

KEY RESPONSIBILITIES

• Put in place a targeted pipeline with complete information on customer segmentation, target names, products, services, revenues, and profitability.
• Deliver set targets for deposits, risk assets, transactions, and revenue alongside effective management of clients.
• Target assigned customer segments within allocated time and call frequency to generate profitable sales.
• Ensure proper booking of all customer transactions including deposits, loans, revenues, and costs, and reconcile with Finance.
• Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
• Manage in-branch relationships to ensure the smooth running of accounts.
• Regularly review account performance.
• Conduct joint sales with other units and product teams with an emphasis on cross-selling to increase wallet share for Ecobank.
• Maintain a maximum NPL of 3% of portfolio and 1% of portfolio revenues.

JOB PROFILE

Experience & Qualifications

• Degree in Sales and Marketing or Commerce.
• Minimum 3 years of experience required.
• Sales experience in a financial environment.
• Customer-focused and result-oriented.
• Good verbal and written communication skills in languages relevant to assigned accounts.
• Ability to pull other resources to sell and deliver customer solutions.
• Good organizational and time management skills are highly desirable.
• Result-oriented team player.

Skills, Capabilities & Personal Attributes

• Customer Service
• Communication
• Business Acumen
• Interpersonal Skills
• Planning & Organizing
• Relating & Networking

HOW TO APPLY