JOB OPPORTUNITY: CUSTOMER SERVICES OFFICER

About the Company

Job Summary

Key Responsibilities

• Customer Support & Engagement: Receive, respond to, and follow up on enquiries via telephone, email, WhatsApp, and official channels. Provide accurate product details, specifications, availability, pricing, and delivery terms.
• Order Management & Tracking: Accurately record, process, and track customer orders from placement through production, dispatch, transport, and final delivery. Coordinate across departments to ensure smooth delivery schedules.
• Relationship Management: Develop and maintain strong relationships with existing and prospective clients. Perform post-delivery follow-ups to gather feedback and assess client satisfaction.
• Issue Resolution: Handle customer complaints, concerns, and disputes professionally, ensuring swift and satisfactory resolutions.
• Record Keeping & Reporting: Maintain up-to-date customer records, contact details, order logs, complaint registers, and feedback reports.
• Cross-Departmental Collaboration: Assist the Sales and Marketing team with quotations, coordinate with Accounts regarding payment statuses, and ensure internal alignment on customer requirements.
• Operational Excellence: Promote a professional brand image, ensure strict customer and company confidentiality, and perform related duties as assigned.

Minimum Qualifications & Experience

• Education: Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Commerce, Customer Service, Public Relations, or a related field.
• Experience: Minimum of 1 year of relevant working experience in customer service, sales, marketing, logistics, or front office roles.
  • Added Advantage: Experience in mining, quarrying, aggregates, construction materials, manufacturing, or logistics industries.
• Language Proficiency: Excellent written and spoken communication skills in both English and Kiswahili.
• Technical & Soft Skills:
  • Proficiency in Microsoft Office (Word, Excel, Email) and CRM principles.
  • Strong organizational, record-keeping, problem-solving, and conflict-resolution abilities.
  • High integrity, confidentiality, and ability to work under pressure both independently and in teams.

Key Competencies

• Customer Relationship Management (CRM)
• Communication & Interpersonal Skills
• Active Listening & Customer Engagement
• Problem-Solving & Conflict Resolution
• Negotiation & Commercial Awareness
• Attention to Detail & Time Management
• Teamwork, Collaboration & High Integrity

How to Apply

1. Application Letter clearly stating the position applied for (Customer Services Officer).
2. Updated Curriculum Vitae (CV) with reliable contact details and references for three (3) referees.
3. Copies of relevant academic and professional certificates.
4. Any other supporting documents.

Application Details:

• Email Applications To: hr@retomining.co.tz
• CC / Copy To: info@retomining.co.tz
• Deadline: October 20, 2026

Note: Only shortlisted candidates will be contacted.