Compliance, Monitoring & Support Officer at Bravo Group , Dar es Salaam – November 2025

📋 Compliance, Monitoring & Support Officer Job Description (BRAVO)

 

• Position: Compliance, Monitoring & Support Officer

• Reports To: Head of Department

• Company: BRAVO

• Motto: Built to deliver

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1. Role Purpose

 

The main purpose of this role is to ensure operational excellence by enforcing SOP compliance, monitoring system usage, supporting staff in system-related activities, and ensuring accurate and timely data capturing across the department. The role acts as the departmental custodian of SOPs, operational standards, and system workflow integrity.

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2. Key Responsibilities

 

The role is divided into three main areas:

A. Compliance

 

• Ensure all staff follow approved SOPs and operational standards.

• Act as the custodian and advocate of departmental and sub-department SOPs.

• Continuously review and update SOPs to align with real operational conditions and system workflows.

• Conduct routine compliance checks at offices, CFS/ICD, border points, and operational areas.

• Identify non-compliance gaps and escalate issues with clear corrective recommendations.

• Provide support and training to staff to ensure correct system usage and adherence to procedures.

B. Monitoring & Evaluation

 

• Monitor data capturing in real-time to ensure all required information is entered accurately and on time.

• Validate closure of trips, tasks, files, and workflows within the system.

• Track system performance and ensure proper usage of internal tools (e.g., SAP, TMS, GPS, CFS systems).

• Identify delays, missing data, or incomplete workflows and follow up with responsible officers.

• Generate daily/weekly performance reports and highlight exceptions for departmental review.

• Work closely with operations teams to ensure field entries match actual ground operations.

C. System Support & Training

 

• Provide first-level support for staff on system usage and workflow steps.

• Assist team members in troubleshooting minor system issues before escalating to IT.

• Conduct system refresher sessions and hands-on training for new or existing staff.

• Ensure consistent adoption of updates, new features, and revised system processes.

• Recommend system enhancements based on operational needs and observed workflow gaps.

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3. Qualifications & Skills

 

• Education: Diploma or Bachelor’s Degree in IT, Logistics, Business Administration, or a related field.

• Technical: Strong computer literacy and system usage skills.

• Industry Knowledge: Understanding of transport, freight, import/export or CFS/ICD operations.

• Core Skills: High attention to detail and strong problem-solving skills.

• Soft Skills: Good communication, follow-up, and reporting abilities.

• Work Style: Ability to work independently across multiple operational locations.

4. Key Attributes

 

• High integrity and fairness

• Strong discipline and consistency

• Analytical mindset

• Proactive and supportive

• Process-driven and structured

• Quick learner with strong follow-up habits

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How To Apply

 

Interested candidates are invited to submit their application through the link below:

Apply Here:

Only shortlisted candidates will be contacted.

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