IT ServiceDesk Support Engineer Job Vacancy at Yas, Dar es Salaam October 2026

Job Title: IT ServiceDesk Support Engineer

Overview

Key Requirements & Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience: At least 2 years of work experience in an IT Service Desk Support Engineer role will be an added advantage.
• Technical Prerequisites: Excellent working knowledge of Relational Databases (MySQL, MS SQL Server, and Oracle), SQL, and ORM.

Core Responsibilities

• 24/7 Monitoring of all YAS critical applications.
• Deal with incoming faults in a professional, courteous manner over the phone and via ticketing tools.
• Take ownership of faults and manage them in a logical and methodical manner.
• Correctly log incidents and faults, categorising and prioritising them in line with team procedures.
• Conduct full and thorough diagnostics with end users to enable first point of contact fault resolution.
• Ensure all faults are progressed & cleared within SLA — escalating to other internal and external teams as appropriate.
• Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively.
• Diagnose and resolve problems to the customer’s satisfaction.
• Maintain and develop own knowledge and skills to assist with first-time fault resolution.
• Identify and escalate repeat issues or service risks to service management teams.

Competences & Skills

• Experience in system testing and monitoring.
• Good knowledge of system integration and its standards.
• Basic knowledge in networking (OSI network layers, TCP/IP).
• Team player with a high level of integrity.

Notice: “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted”.