Job Vacancy at TUI Group – Assistant IT Manager, Zanzibar – November 2026

Employer: TUI Group – TUI Hotels & Resorts
Position: Assistant IT Manager
Job Reference: 141086
Number of Positions: 1 (not explicitly specified in the advert)
Duty Station: TUI BLUE Bahari Zanzibar, Matemwe, Zanzibar
Location Category: Kiwengwa, Zanzibar
Department: Information Technology
Employment Type: Permanent, Full-Time
Work Arrangement: Onsite
Application Deadline: 16th November 2026

About TUI Group

TUI Group is the world’s leading integrated tourism business, operating across various tourism and hospitality sectors. Its TUI Hotels & Resorts division comprises more than 400 hotel properties under 12 core brands, serving different segments of the leisure hotel market, from affordable accommodation to luxury hospitality.

TUI is committed to diversity, equity and inclusion, providing employees with opportunities for professional development and international career growth.

Job Summary

TUI Hotels & Resorts is seeking a technically capable Assistant IT Manager to support the management and smooth operation of technology systems and IT infrastructure at TUI BLUE Bahari Zanzibar.

The successful candidate will assist in maintaining IT infrastructure, supporting hotel management systems, troubleshooting technical issues, monitoring system availability and security, and implementing IT projects and improvements.

The role requires a professional with strong technical knowledge, particularly in networking, server administration, Windows systems, cybersecurity and IT infrastructure management.

Important: This position is based in Matemwe, Zanzibar. Applicants must have the legal right to work in Tanzania before applying.

Key Responsibilities

• Support the IT Manager in planning, maintaining, monitoring and ensuring the smooth operation of all IT systems and infrastructure across the resort.

• Manage and maintain reliable wired and wireless network connectivity, including troubleshooting network, Wi-Fi, switching and connectivity issues.

• Support servers, Windows systems, Active Directory, DNS, DHCP, file services, storage, system updates and other core IT services.

• Provide technical support for hotel systems, including Property Management Systems (PMS), Point of Sale (POS), IPTV, digital signage, telephone/PBX systems, electronic door-lock systems, CCTV, Wi-Fi and other hospitality technologies.

• Provide timely technical support to hotel employees and troubleshoot hardware, software, printers, email, network, user-access and device-related issues.

• Monitor and support cybersecurity activities, system patching, endpoint protection, security alerts, data protection and company IT security requirements.

• Assist with IT projects, system upgrades, infrastructure improvements, new technology deployments and hotel technology installations.

• Coordinate with IT vendors, suppliers, contractors and service providers to ensure technical issues are addressed and resolved promptly.

• Support the IT team by maintaining accurate technical documentation and system records.

• Provide guidance and technical support to junior IT team members when required.

• Ensure IT operations deliver reliable and secure technology services that support efficient hotel operations and a positive guest experience.

Qualifications and Requirements

Candidates should meet the following qualifications and competencies:

Academic Qualifications

– Bachelor’s Degree or Diploma in Information Technology, Computer Science, Information Systems or a related field.

Professional Experience

• Previous experience working in an IT-related role.

• Experience in a five-star hotel, resort, hospitality environment or similarly demanding operational setting will be an advantage.

Technical Skills and Knowledge

• Strong knowledge of computer networking and IT infrastructure.

• Experience with server administration and Windows systems.

• Knowledge of Active Directory, DNS and DHCP.

• Understanding of cybersecurity principles and IT security management.

• Familiarity with hospitality technology systems, including:

  • Property Management Systems (PMS).

  • Point of Sale (POS) systems.

  • IPTV and digital signage.

  • Electronic door-lock systems.

  • CCTV systems.

  • Telephone and PBX systems.

  • Hotel system integrations.

Knowledge of hospitality systems will be an added advantage.

Personal and Professional Competencies

• Strong troubleshooting and problem-solving abilities.

• Ability to work independently and take ownership of technical issues.

• Excellent customer service, communication, interpersonal and teamwork skills.

• Good organisational skills and ability to prioritise multiple tasks.

• Ability to work under pressure and resolve technical problems effectively.

• Proactive approach to identifying potential IT problems before they affect hotel operations.

• Professionalism, reliability and willingness to learn new technologies.

• Flexibility to work additional hours when required by hotel operations.

Relevant professional certifications will be an added advantage.

Salary and Benefits

TUI offers the following employment benefits:

• Competitive salary and benefits package.

• Permanent employment contract.

• 25% local social security contribution.

• Additional financial, health and wellbeing, and lifestyle reward programmes.

• Hotel accommodation with a full living package.

• Opportunities to work within an international hospitality company.

• Career development opportunities across TUI’s global business.

• Access to free learning platforms and language lessons.

How to Apply

Interested and qualified candidates should submit their applications through the official TUI Group careers portal.

CLICK/TAP HERE TO APPLY:

Job Reference: 141086

Application Deadline: 16th November 2026

Applicants must have the right to work in Tanzania before applying.

Enquiries

For questions regarding this position, candidates may contact the recruitment team through:

Email: destination.careers@tui.com

Please note that this email is for enquiries only. All applications must be submitted online through the official careers portal.

Equal Opportunity Statement

TUI Group embraces diversity, equity and inclusion and encourages applications from all qualified candidates. The company is also committed to supporting applicants with disabilities and impairments throughout the recruitment process.