Zone Systems Administrator at NMB Bank Plc – November 2026

Job Purpose

To perform daily maintenance, monitoring, and support of working tools at Zonal Offices and branches, ensure quality assurance of work done by suppliers, and deliver services that meet and exceed business and customer expectations in terms of availability, recoverability, security, and continuous improvement.

Main Responsibilities

• Perform daily and scheduled maintenance of branch user working tools, including desktops, laptops, teller printers, multifunction printers (MFPs), desktop printers, flatbed scanners, cheque scanners, CCTV gadgets, agricultural voucher scanners, forex boards, and note-counting, sorting, banding, and strapping machines.

• Maintain electrical power systems, including generators, Uninterruptible Power Supply (UPS) units, stabilizers, inverters, and solar/wind power systems.

• Maintain self-service terminals, including onsite and offsite ATMs, branch POS terminals, merchant POS terminals, and agents’ POS terminals.

• Perform daily morning checks for all branches within the assigned zone and resolve or escalate problems requiring maintenance.

• Update and maintain the Asset Management Database, current inventory, and disposal processes, while managing the lifecycle of branch working tools every six months.

• Resolve and close support incidents and problems logged in the Service Manager by branches and Head Office, ensuring Service Level Agreements (SLAs) and customer expectations are met.

• Attend to planned maintenance activities, including preventive and corrective maintenance of working tools.

• Supervise vendors and conduct onsite quality assurance during planned and unplanned maintenance of working tools to ensure quality workmanship, timely completion, minimum disruption to customer services, and cost-effectiveness.

• Ensure that daily, weekly, and monthly statistics, status reports, and graphical reports are completed and continuously updated to meet departmental requirements.

• Provide basic troubleshooting and first-aid technical training to two Branch IT Champions identified at every branch. These champions will serve as the first contact points for the Zone Systems Administrator regarding ICT systems incidents and problems.

• Escalate and closely follow up with second-level support (respective Head Office ICT sections) and third-level support (system vendors) on branch IT systems incidents and problems that cannot be resolved independently.

• Conduct daily follow-ups to ensure that all PCs and laptops are protected with the latest NMB standard security controls.

• Plan and execute duties within the assigned area, including branch visits, according to priorities and cost-effectiveness.

• Prepare and submit quarterly lists of obsolete and end-of-life equipment and computers proposed for donation. Ensure all items are rechecked to avoid disposing of equipment that is still fit for use and facilitate approval at the zonal level.

• Install and configure ATMs and monitor their performance and uptime within the assigned zone.

Knowledge and Skills

• Technical knowledge of banking IT systems used in branches.

• Ability to work in a fast-changing banking service environment.

• Ability to provide basic user training to branch staff.

• Ability to provide basic technical training to Branch IT Champions.

• Strong IT systems troubleshooting skills.

• Commitment to self-development, acquiring new skills, and embracing new technologies.

• ICT Service Management skills (ITIL) will be an added advantage.

• Networking skills (CCNA).

• Ability to work independently, take initiative, prioritise tasks with minimum supervision, and work under pressure.

• Ability to quickly understand the benefits of new technologies and how they may affect existing business practices.

• Ability to present technical information in a comprehensive and clear manner.

• Technical interaction and coordination skills when dealing with vendors, contractors, and other stakeholders.

Qualifications and Experience

• Bachelor’s degree or its equivalent in an ICT engineering discipline.

• Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage.

• At least 2 years of relevant work experience in banking IT systems support.