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Customer Service Point Manager – (Dar es Salaam)

Company: Heritage Insurance Co Tanzania

Job Summary:

The role is responsible for enhancing business production, delivering exceptional customer service, promoting the Company’s products, and overseeing the general administration of the City Centre Office.

Qualification

  • Bachelor’s degree in insurance and risk management / any business-related field.

  • A minimum of 5 years of experience in a similar position in the industry.

  • Other professional insurance qualifications will be an added advantage.

  • Experience in the Dar es Salaam business environment will be an added advantage.

Responsibilities

  • Manage a Dar City Centre Customer Service Point Office and oversee brand promotion in the Coastal regions, including Mtwara and Lindi.

  • Develop and implement short- and long-term plans to ensure the customer service point meets set targets.

  • Develop a strategic plan to increase the direct business portfolio for the Dar CSP Office.

  • Recruitment of intermediaries such as brokers, banks, and agents, and managing relationships with them.

  • Build and maintain strong business relationships with all channel partners, ensuring delivery of quality service to them and other clients.

  • Ensure full compliance with statutory and regulatory requirements.

  • Conduct regular training sessions and provide technical support to intermediaries.

  • Serving all the stakeholders.

How to Apply

Submit your CV and Academic Certificates to:

career@heritageinsurance.co.tz

Deadline: 17th December 2025

Only shortlisted candidates will be contacted.