Senior Service Technician – Phones Job Vacancy at Sun King Arusha – December 2025

Role Profile: Senior Service Technician – Phones

• Company: Sun King

• Location: Arusha, Tanzania

• Sector: Renewable Energy / Consumer Electronics

• Purpose: To lead mobile phone after-sales operations, technical troubleshooting, and process optimization for the phone product line in Tanzania.

Key Responsibilities

1. Service Delivery & Technical Expertise

• End-to-End Returns: Manage the full lifecycle of returned mobile devices (diagnosis, repair, refurbishment, or recycling).

• Warranty Management: Ensure timely resolution of warranty claims and service tickets.

• Root Cause Analysis: Analyze hardware/software failures to identify trends and reduce “No Trouble Found” (NTF) rates.

2. Process Excellence & Innovation

• SOP Development: Create and enforce Standard Operating Procedures for all after-sales activities.

• Automation: Lead projects to automate processes and enhance the customer support portal.

• Analytics: Produce monthly reports on warranty trends to drive proactive technical solutions.

3. Partner & Vendor Management

• Training: Certify Sun King Service Centers (SSCs) and partner staff on product knowledge and repair techniques.

• Sustainability: Manage relationships with refurbishment and e-waste vendors, ensuring compliance with environmental regulations.

• Contracting: Negotiate Terms of Engagement (TOE) and oversee vendor invoicing/payments.

4. Reporting & KPIs

• Performance Tracking: Develop dashboards to monitor Turnaround Time (TAT), NTF rates, and partner efficiency.

• Strategy: Provide regular operational performance updates to the After-Sales Manager.

Candidate Requirements

Education & Experience

• Education: Degree in Engineering or a related field (Advanced degree preferred).

• Professional Background: 5+ years of technical after-sales experience in the mobile phone industry (e.g., manufacturer or major service center).

• Specialization: Strong expertise in mobile hardware repair, troubleshooting, and quality control.

Skills & Mindset

• Data-Driven: Proven ability to interpret data and generate actionable insights for efficiency.

• Communication: Excellent verbal and written skills with the ability to lead training sessions.

• Attitude: Entrepreneurial, humble, and customer-focused, with a passion for community impact.

What Sun King Offers

• Growth: A platform in a rapidly expanding, high-impact global sector.

• Culture: A collaborative environment motivated by sustainability and transformation.

• Learning: Tailored pathways through the Sun King Centre for Leadership to enhance managerial skills.

About Sun King

Sun King is a global leader in off-grid solar energy, connecting over 20 million homes through “Pay-As-You-Go” (PAYG) financing. Beyond solar systems, their product range includes mobile phones and robust inverters, serving the 1.8 billion people living without a reliable grid connection. Sun King is committed to diversity, with women representing 44% of its workforce.

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