Manager Card Issuing, TZ

Tanzania, United Republic of

Job Description

  • Card Program Strategy & Development
    Lead the design and rollout of card products (debit, credit, prepaid) in collaboration with product, business, and digital teams, ensuring alignment with customer needs and market trends.
  • Revenue Growth & Optimization
    Develop and execute initiatives that drive card usage and profitability, including loyalty programs, co-branding, pricing strategies, and strategic partnerships.
  • Customer Segmentation & Value Proposition
    Define and implement targeted card solutions for key customer segments to maximize adoption, usage, and lifestyle value.
  • Process Innovation & Efficiency
    Oversee the redesign and optimization of card issuance and servicing processes to improve turnaround times, reduce costs, and enhance customer satisfaction.
  • Vendor & Partner Management
    Manage strategic relationships with card schemes, personalization bureaus, and delivery partners to ensure service quality, innovation, and cost-effectiveness.
  • Service Delivery Oversight
    Ensure seamless coordination with branches and support units to guarantee timely and accurate card issuance, activation, and replacement, aligned with SLAs and customer expectations.
  • Cross-Functional Leadership
    Champion collaboration across digital channels, IT, marketing, and finance to align card initiatives with broader business objectives and digital transformation goals.
  • Innovation & Emerging Technologies
    Lead the exploration and integration of new payment technologies such as mobile wallets, virtual cards, NFC, and tokenization to enhance product relevance and competitiveness.
  • Performance Management & Analytics
    Monitor and report on key performance indicators including portfolio profitability, issuance volumes, activation rates, and transaction trends to inform strategic decisions.
  • Business Intelligence & Strategic Planning
    Provide actionable insights and market intelligence to support business planning, product refinement, and growth strategies.

 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type [1]
Education   Bachelor’s degree Bachelor in Banking/Finance or equivalent RQ
Professional Qualifications Merchant Acquiring and card background AA
Master’s Degree Business Administration AA

 

Experience

Total Minimum No of Years Experience Required 4

 

[1] Need Types are : RQ = Required, AA = Added Advantage

[1] Need Types are : RQ = Required, AA = Added Advantage