IT Support Officer at Mogo Credit Tanzania , Dar es Salaam –  January 2026

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Our success is built on a focused growth strategy, smart use of data and technology, and strong risk management. We pride ourselves on quick loan approvals and flexible repayment terms, ensuring our customers get the convenient and affordable solutions they need.

Our mission is to empower individuals and communities through innovative financial products. We believe in building true partnerships, guiding our customers to find the best deals and supporting them every step of the way. If you are ready to make a real impact and help us facilitate upward social mobility, we encourage you to join us.

Ready to help us write this new chapter in Tanzania?

1. Help Desk Support

• Respond to and resolve user support tickets via phone, email, or ticketing systems
• Troubleshoot hardware and software issues (PCs, laptops, mobile devices, printers)
• Provide basic user guidance and technical training as needed

2. System & Network Support

• Assist with installation, configuration, monitoring, and maintenance of systems and networks
• Support peripherals and endpoint devices per office policy
• Perform routine system checks and escalate issues when necessary

3. Documentation & Inventory

• Create and update user guides, SOPs, and knowledge base articles
• Maintain accurate IT asset and inventory records for Mogo
• Document incidents, resolutions, and system changes

4. Task and Project Assistance

• Support IT team members on initiatives such as system upgrades, migrations, or cloud projects
• Perform assigned tasks related to planning, testing, and implementation

Key Responsibilities

·      User Support: Provide helpdesk support via remote software, phone, email, or in-person for hardware (laptops, printers) and software issues.

·      System Maintenance: Install, configure, and maintain computers, networks, servers, and peripherals.

·      Network Management: Monitor network infrastructure (routers, firewalls) and manage user accounts, groups, and permissions.

·      Security & Backups: Implement security measures, manage antivirus, and ensure data backup procedures are followed.

·      Documentation: Create and maintain IT documentation, user guides, and knowledge bases.

·      IT Administration: Assist IT Manager with asset management, IT policies, and vendor liaison.

·      Training: Train employees on new software or equipment usage.

• A degree in IT, Computer Science, Computer Engineering or any related field.
• A technical knowledge of networking, Firewall, Hardware, Active directory and ERP, Cyber security and VMware
• A technical hand on in networking devices like Cisco Meraki, Mikrotik etc.
• Professional certification in IT such as CCNA, Microsoft, etc
• A curious mindset and a willingness to learn.
• Strong problem-solving skills and teamwork spirit.
• At least two years of experience in the position of IT officer
•  Ability to work with a multi-national context team.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.