Job Vacancy: IT Specialist

Employer: EM People & Culture Advisory (on behalf of client)
Location: Dar es salaam

About Us

EM People & Culture Advisory specializes in delivering innovative, tailored HR solutions that transform how organizations manage, support, and grow their greatest asset—their people. We are committed to empowering businesses through strategic, people-centric practices by building resilient teams, fostering vibrant cultures, and driving lasting success.

Job Overview

We are seeking a qualified IT Specialist to support, maintain, and enhance the organization’s IT infrastructure, systems, and end-user technology. The role ensures reliable, secure, and efficient IT operations while providing timely technical support to users and contributing to the continuous improvement of IT services.

Key Responsibilities

• Provide first- and second-level technical support to users for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Manage user accounts, access rights, and permissions across systems and applications.
• Support and maintain servers, networks (LAN/WAN/Wi-Fi), and cloud-based systems to ensure high availability and performance.
• Monitor system performance, backups, and security logs, taking corrective action as needed.
• Assist with system upgrades, patches, and new technology implementations.
• Implement and enforce IT security policies, procedures, and best practices.
• Support endpoint security, antivirus management, firewalls, and data protection controls.
• Assist with incident response, system recovery, and disaster recovery activities.
• Support business applications (e.g., ERP, HR systems, finance systems, email platforms).
• Liaise with vendors and service providers for system support, licensing, and maintenance.
• Document system configurations, procedures, and user guides.
• Ensure IT operations comply with internal policies and applicable regulatory requirements.
• Identify opportunities to improve system efficiency, user experience, and cost optimization.
• Support IT audits and asset management, including hardware and software inventories.
• Perform any other IT-related duties assigned by management to support business operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3–5 years of experience in IT support or systems administration.
• Hands-on experience with:
  • Windows and/or Linux operating systems
  • Microsoft 365 / Google Workspace
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
  • Hardware troubleshooting and system administration
• Experience with cloud platforms and ERP/business systems is an added advantage.

Benefits

• Medical Insurance
• Pension
• Airtime & Data

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