Job Vacancy: Reservations Agent

Rotana Hotels – Johari Rotana

Job Description

We are currently seeking passionate and dynamic, guest-focused Revenue professionals who take pride in delivering exceptional customer service and providing creative solutions to our guests.

As a Reservations Agent, you will be responsible for maintaining effective communication across all reservation channels to ensure smooth and efficient service delivery.

Key Responsibilities

Process and confirm guest room reservations received via telephone, email, letter, or fax.
Accurately input all reservation details into the system, ensuring completeness and correctness of information.
Handle guest inquiries, complaints, and special requests related to reservations in a professional and timely manner.
Maintain up-to-date knowledge of hotel promotions, offers, room types, and facilities.
Apply sound product knowledge, understand the hotel’s rate structure, and support effective rate management.
Maintain an organized filing system for reservation correspondence and prepare reports as requested by the Reservations Manager or Supervisor.
Promote and maintain positive public relations with guests and partners to maximize business opportunities.
Ensure room status information is accurate and updated at all times.
Answer incoming calls in line with Rotana brand standards and monitor emails and fax communications continuously.
Organize visa requests for hotel guests in accordance with hotel policy and identify opportunities for upselling when appropriate.

Education, Qualifications & Experience

Diploma or Degree in Hospitality Management or a related field.
Previous experience in hotel reservations is required.
Computer literate with experience in hotel reservation systems.
Excellent written and verbal communication skills in English; additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will demonstrate a strong customer-focused approach and a proactive personality, with a courteous, dynamic, and approachable demeanor. The role requires professionalism and the ability to build effective relationships with both internal and external stakeholders.

Key competencies include:

Strong understanding of the role and hotel operations
Teamwork and collaboration
Taking responsibility and accountability
Recognizing and respecting diversity
Adaptability in a fast-paced environment
Strong customer focus and service excellence orientation

Only shortlisted candidates will be contacted.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.rotanacareers.com.

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