Assistant Front Office Manager at Beach & Safari Holidays , Zanzibar – January 2026

We’re Hiring: Assistant Front Office Manager

Dream of Zanzibar – 5-Star Boutique Resort

📍 Location: Zanzibar, Uroa

Dream of Zanzibar, a luxury 5-star boutique resort, is seeking a professional, guest-focused Assistant Front Office Manager to support the Front Office Manager in overseeing daily reception and guest service operations. This role plays a key part in ensuring seamless check-in/check-out processes, effective team supervision, and consistently high guest satisfaction. The successful candidate will act as the primary point of contact in the absence of the Front Office Manager.

Key Responsibilities

1. Support daily Front Office operations (reception and guest services) to ensure efficiency, accuracy, and 5-star service delivery
2. Supervise receptionists and guest service staff, ensuring full adherence to Dream of Zanzibar standards and procedures
3. Monitor and optimize check-in/check-out flow, room allocation, billing accuracy, and guest follow-ups
4. Handle escalated guest complaints professionally, providing prompt solutions and effective service recovery
5. Coordinate closely with Guest Relations, Housekeeping, Maintenance, and Reservations to ensure seamless guest experiences
6. Assist with operational reporting (occupancy, arrivals, departures) and maintain accurate Front Office records
7. Support scheduling, staffing levels, coaching, and ongoing training to maintain consistent service standards

What We’re Looking For

1. Proven experience in Front Office operations within a luxury or boutique hospitality environment
2. Strong leadership skills with the ability to coach, supervise, and motivate a team
3. Excellent guest relations and problem-solving skills, with confidence in handling escalations and service recovery
4. High attention to detail in administration, including room allocation, billing, and reporting
5. Strong communication skills and the ability to collaborate effectively across departments
6. Organized, proactive, and calm under pressure in a fast-paced operation

Nice to Have

• Experience in a 5-star boutique resort setting
• PMS knowledge and strong operational reporting capability
• Additional languages (besides English)

How to Apply

📧 Email: careers@beachsafari.com
📌 Subject Line: Assistant Front Office Manager – Dream of Zanzibar

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