Service Provider Relationship Executive

Full-Time Contract Position

About the Role

Job Reference: 2500004F
Primary Location: Dar es Salaam, Tanzania
Organization: Britam Insurance Tanzania Limited
Contract Type: Full-Time Contractual
Shift: Day
Number of Openings: 1
Job Posting Date: 27th January 2026
Application Deadline: Ongoing

Job Purpose

The role holder will be responsible for all matters relating to medical service providers to ensure very good relationship and satisfactory delivery of service to our clients. The role holder will visit all our admitted clients to collect feedback and assess service satisfaction.

Key Responsibilities

Service Provider Management

  • Recruit service providers and maintain good relationships for smooth customer experience
  • Negotiate medical services prices with service providers to get the best financial value for the company
  • Carry out training for service providers’ staff to ensure competence in using the system and understanding of the dos and don’ts as stipulated in the contract

Financial & Claims Management

  • Make and sign off medical claims reconciliations with service providers to reduce company liability
  • Monitor and manage loss ratio

Customer Care & Quality Assurance

  • Make hospital visits for admitted patients to assess service satisfaction, patient prognosis and advise on interventions where necessary
  • Visit admitted clients to collect feedback and assess service satisfaction

System Implementation & Support

  • Coordinate and implement the system installation to all our service providers for member identification and claims posting
  • Monitor, follow-up and resolve any system issues with the service providers to ensure maximum system uptime

Additional Duties

  • Any other duty as may be assigned from time to time

Key Performance Measures

  • Expansion of service providers panel
  • Loss ratio management
  • Customer retention rate
  • Number of service providers with a functional system
  • Number of system training sessions and closed claims reconciliations
  • Number of admitted clients visited

Working Relationships

Internal Relationships

  • Accountable to Manager, Medical Business
  • Required to liaise and work closely with other departments as may be necessary

External Relationships

  • Britam customers
  • Insurance sector players
  • Medical service providers

Knowledge, Experience and Qualifications Required

Education

  • Diploma and above in health-related field

Experience

  • Experience in medical insurance and provider relations will be an added advantage
  • Knowledge of Tanzania Insurance Regulatory Authority guidelines on medical claims and service providers management
  • Knowledge of Britam medical insurance products

Technical Skills

  • Computer skills: MS Word, Excel & PowerPoint

Technical/Functional Competencies

  • Relationship management skills
  • Excellent communication skills
  • Strong negotiation skills
  • Problem-solving skills

How to Apply

CLICK HERE TO APPLY

Britam is an equal opportunity employer committed to diversity and inclusion in the workplace.