JOB VACANCY: RESERVATIONS MANAGER

Location: Arusha, Tanzania

Company: Planet Lodges & Lairs Camps / Planet Lodges & Spa

I. Position Overview

The Reservations Manager will oversee the end-to-end booking processes for our portfolio of lodges and camps. This role is pivotal in driving revenue, managing the reservations team, and ensuring a seamless transition from the booking stage to the guest’s arrival on-site.

II. Key Responsibilities

1. Reservations & Revenue Management

• Process Management: Handle end-to-end reservations for FIT, groups, travel agents, and tour operators across all properties.

• Channel Integrity: Ensure absolute accuracy of rates, availability, allotments, and conditions across all booking channels.

• Policy Oversight: Oversee booking confirmations, amendments, and cancellations in strict accordance with company policies.

• Strategic Support: Collaborate with Sales and Management to implement rate strategies, promotions, and packages.

• Revenue Growth: Monitor booking trends and occupancy to highlight risks/opportunities; drive upselling and cross-selling initiatives.

2. Team Leadership & Development

• Mentorship: Lead, coach, and develop the reservations team to maintain high-quality service standards.

• Workflow Management: Set clear performance expectations, staff schedules, and efficient daily workflows.

• Training: Conduct regular training on system proficiency, product knowledge, and professional service standards.

3. Stakeholder & Guest Relations

• Primary Contact: Serve as the lead liaison for travel agents, tour operators, and internal stakeholders.

• Issue Resolution: Personally handle high-value bookings and professionally resolve escalated reservation disputes.

• Operational Synergy: Ensure all pre-arrival data is accurately shared with the Operations team for a flawless guest experience.

4. Reporting & Compliance

• Analytics: Prepare regular reports on pickup, forecasting, conversion rates, and cancellations.

• Financial Oversight: Ensure compliance with payment terms, credit control procedures, and reservation policies.

• Data Integrity: Conduct regular audits and system checks to ensure data accuracy.

III. Requirements & Qualifications

• Education: Degree in Hospitality, Tourism, Business, or a related field.

• Experience: 3–5 years in reservations or front office, including at least 2 years in a supervisory/managerial role.

• Sector Expertise: Proven experience in safari lodges, camps, or multi-property environments is a mandatory requirement.

• Technical Skills: Proficiency in ResRequest (system knowledge is a must).

• Added Advantage: A reputable management training certification is highly preferred.

IV. How to Apply

Interested candidates who meet the criteria should submit their application to the Recruiting Team:

📧 Email: Careers@planet-lodges.com

Physical Address: > Planet Lodges & Spa

Moshono Village, Plot #2271

Arusha, Tanzania