GRAN MELIÁ – ARUSHA – TANZANIA

Primary Responsibilities:

Ensure world class customer service and create an exceptional dining experience for all guests.
Address and resolve guest complaints promptly and professionally, maintaining the hotel’s luxury standards.
Train, mentor, and motivate staff to deliver personalized, attentive service.
Monitor guest feedback, reviews, and satisfaction surveys to implement continuous improvements.
Oversee the quality, presentation, and consistency of food and beverages to meet luxury expectations.
Maintain seamless communication between front-of-house, kitchen, and hotel departments for flawless service.
Handle VIP guests and high profile clientele with discretion and personalized attention.
Ensure compliance with luxury hotel standards, health, safety, and hygiene regulations.

Requirements:

Minimum 3 years of experience in restaurant management within a five-star hotel or luxury hospitality environment.
Proven track record in delivering exceptional guest service and managing high-performing teams.
Strong leadership, communication, and organizational skills.
In-depth knowledge of food and beverage operations, luxury service standards, and hospitality regulations.
Ability to handle high-pressure situations with professionalism and discretion.
Proficiency in restaurant management software and financial reporting.

“It’s your time now!!”

Send Applications before 25.02.2026 to:

To apply for this job email your details to prince.mwamboma@melia.com

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