Interfaces Specialist at Absa , Dar es Salaam February 2026

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Job Summary

Reporting to the Head of IS – the jobholder is responsible for the planning and provision of quality end to end information and information technology Infrastructure services and solutions within branches. The jobholder will ensure effective provision of ATMS, POS, Networks Communications and improve services to the bank’s customers.

Job Description

Main accountabilities and approximate time split

Accountability:  Networks , Infrastructure and Data Centre Management

.  Ensure Absa   Group IT standards and procedures are in place and adhered to.

.  Support and manage the network infrastructure

.  Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.

.  Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.

.  To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.

.  Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.

.  Keep updated with the latest trends in IT and IS development.

.  Provide complete support to IT Service and Support analysts, involving expert input into resolution of complex problems, installation, operation and management of servers and clients.

.  Act as an escalation point for the business in the absence of the Manager.

.  Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.

.  Develop plans to ensure effective scheduling of IT Change ensuring the completion of IT projects within expected time and cost frames.

.  Ensure that projects are executed according to projects scope and that project deliverables are met by liasing effectively with Project Managers and the business.

.  Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.

.  Ensure SLAs are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary.

.  Ensure all current IT systems are operating effectively.

.  Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out.

.  Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives.

.  Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilisation.

.  Provide technical support for all ATMs and e – Channel applications

.  Work with product and other functions in  designing, developing and optimizing e-channel applications

.  Perform daily monitoring of ATMs and ensure maximum up time for all ATMs

.  Provide management summary reports on the performance of the ATMs.

.  Manage all the ATM vendor to ensure they meet their SLAs

.  Perform the frequent meeting with the ATM vendors to review SLA and other performance issues

.  Assist the Fraud and detection team in the handling of ATM related electronic fund transfer (EFT) customer disputes or fraudulent issues

.  Ensure high-quality ATM client service by maximizing ATM network up-time/availability.

.   Provide ATM Help Desk support for day-to-day network operations, provide after-hours and weekend support for ATM problems

.   Provide technical support for ATM events, such as installations, de-installations, conversions and projects.

.  Monitor the ATM network to determine opportunities for improving up-time and performance.

.  Perform in-depth troubleshooting on complex or persistent ATM, system and communications problems.

.   As appropriate, escalate complex or persistent issues to the appropriate vendor and/or bank personnel.

.   Provide feedback to vendors to correct problems and build relationships.

.  Provide support to the ATM Cash Management group to address outages at remote locations.

.  Review ATM inactivity tickets, chronic event (recurring problem) tickets and the ATM non-dispense report on a daily basis.

.  Place service calls and follow-up calls as needed to minimize client impact.

.   Prepare a daily turnover report to summarize on-going problems for other support groups at the end of the day.

.   Provide daily, weekly and monthly reports to include overall ATM availability, individual ATM downtime/faults and ATM issues log.

.  Stay informed on changes and new developments in ATM hardware, software, communications and operations.

.   Pass along ideas and make recommendations on ATM technology and operations to the Business

.   Provide assistance and training to other team members.

.   Maintain current reference materials and problem resolution/escalation procedures

.  Assist with the planning and implementation phases of various ATM projects.

Accountability:People Management

.  Oversee the activities of the change delivery team to ensure effective delivery of related support and project services to the business

.  Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.

.  Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.

.  Establish and maintain a succession plan for the team.

.  Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.

.  Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.

.  Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.

.  Motivate to and obtain approval from the regional office for any additional headcount for the team.

.  Approve leave requests for team members and create a leave plan to ensure adequate coverage.

.  When required, initiate disciplinary processes for team members calling on support from Human Resources when required.

.  Resolve grievances that are raised by team members and escalate only if required.

.  Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.

.  Motivate team members and ensure that their efforts are recognised.

.  Participate in the creation and implementation of Colleague Experience Survey (CES) actions for the entire team.

Education and Experience Required

.  Diploma or degree in computer science.

.  At least 4 years in IT technical and operations role.

.  Cisco Certified, N+

.  Knowledge of banking/branch operations.

.  Working experience with Microsoft software,

.  Good understanding of ITIL processes and associated concepts.

.  High degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits

.  Strong customer liaison and relationship management skills

.  Excellent communication and presentation experience;

.  Must be able to work under pressure, take clear ownership of issues and projects and drive to ensure successful closure for the customer, peers and IT Production;

.  Financial management – budget preparation and managing to budget;

.  Working within a Global or Regional role

.  Familiarity with ITIL-style management procedures and mainstream project management styles have a distinct advantage;

.  Experience of financial services preferred;

Knowledge & Skills: (Maximum of 6)

.  Stakeholder Management Skills

.  Analytical Skills

.  Knowledge of  Principles and Practices

.  Knowledge of project management best practices

.  Knowledge of  banking and IT practices

Competencies:  (Maximum of 8 competencies)

.  Deciding and initiating action

.  Learning and researching

.  Entrepreneurial and commercial thinking

.  Relating and networking

.  Adapting and responding to change

.  Persuading and influencing

.  Creating and innovating

Risk And Control Objectives

.  Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

.  Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.

.  Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.

.  Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.

.   Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

.  Continuous and proactive engagement with regulatory bodies, unions where applicable

.  All mandatory training completed to deadline All mandatory training completed to deadline

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

• Trust
• Resourceful
• Inclusion
• Courage
• Stewardship

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

How to Apply:

To submit your application, please follow the link provided below.

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