Core Applications Support

ICT – Dar es Salaam (Ilala)

Job Purpose

To support the Bank’s IT operations by managing core banking applications and associated databases. The role ensures smooth system operations, timely resolution of application-related issues, and effective coordination with vendors and internal stakeholders to support business continuity.

Key Responsibilities

1. Core Banking EOD / EOM / EOY Operations

Perform Core Banking and Treasury End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processes.
Maintain and update the daily EOD activity log, documenting all issues for review by the Systems Administrator.
Generate and distribute daily and monthly system reports, including mandatory EOD reports.

2. System Management & Application Support

Coordinate with application vendors for timely resolution of system issues, including vendor ticket management.
Monitor application server health in collaboration with the Helpdesk team.
Provide ongoing support for business and operational application systems.
Ensure all system changes are properly documented, User Acceptance Testing (UAT) is completed and signed off, and change requests are logged in the Service Desk for approval.
Prepare and submit monthly Service Desk change reports.
Ensure all incidents are resolved within agreed Service Level Agreements (SLAs) and share daily Service Desk reports with the ICT team.

3. User Access Management (Applications / OS / Databases)

Create, modify, review, disable, and delete user access across applications, operating systems, and databases.
Coordinate with HR and relevant units to ensure timely deactivation of user access when no longer required.
Maintain approved and properly completed user access request forms as custodian.
Conduct monthly user access reviews and submit reports to the Systems Administrator.
Act as custodian for all generic accounts and ensure proper documentation and controls.

4. Operations & Business Support

Respond promptly to application-related queries from branches, departments, and units.
Generate daily operational and business-critical application reports.
Ensure all business-supporting applications are available and operational.
Participate in application-related projects and project meetings.

5. IT Risk Management & Compliance

Identify emerging IT and application risks and recommend mitigation measures.
Ensure timely resolution or escalation of application security issues to vendors or the Information Security Officer (ISO).
Promote effective use of IT risk management tools and frameworks.
Ensure proper application change management processes are followed.
Document all application-related incidents in line with the Bank’s incident management framework.
Drive remediation of audit and risk review findings and promote a strong risk-aware culture within ICT.

Skills, Knowledge & Competencies

Hands-on experience with Core Banking Systems, preferably Finacle CBS v10.xxx.
Strong knowledge and experience in database administration.
Proficiency in Oracle SQL, PL/SQL, and Unix Shell Scripting.
Experience in process automation and system reporting.
Strong analytical, troubleshooting, and problem-solving skills.

Academic & Professional Qualifications

Bachelor’s degree in Computer Engineering, Computer Science, Electronics Engineering, Information Technology, or a related discipline.

Working Experience

Minimum of 3 years’ experience in banking application support and IT support roles.

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To apply for this job please visit imbank.bamboohr.com.

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