Job Title: Direct Sales Agent (DSA)

Job Purpose

The Direct Sales Agent (DSA) is responsible for driving customer acquisition, onboarding, and revenue growth through direct engagement with prospective clients. The role focuses on promoting the Bank’s products and services, building strong customer relationships, and achieving assigned sales targets.

Key Responsibilities

Customer Acquisition & Sales

Actively source, engage, and acquire new customers through field visits, referrals, cold calling, and networking.
Promote and sell the Bank’s products and services, including accounts, loans, deposits, insurance, cards, and other banking solutions.
Conduct product presentations, clearly explaining features, benefits, and addressing customer queries.
Develop new business opportunities by following up on generated leads.
Proactively identify and pursue new business to increase market share.
Achieve daily, weekly, and monthly sales targets as assigned.

Customer Onboarding & Relationship Management

Ensure accurate completion of account opening forms and supporting documentation in compliance with KYC and regulatory requirements.
Conduct effective needs analysis when opening new accounts or providing product advice, in line with Bank guidelines and product requirements.
Maintain strong customer relationships to support retention and cross-selling opportunities.
Follow up on completed sales to ensure customer satisfaction and resolve any issues.
Successfully hand over customer relationships to Personal Bankers, Branch Managers, and Business Development Managers under Employee Value Banking (EVB).

Service Delivery & Market Intelligence

Represent the Bank professionally in all customer interactions.
Attend to enquiries arising from customers, Credit teams, or Branch operations.
Ensure compliance with all service level agreements (SLAs) and remain updated on related changes.
Provide regular feedback on customer needs, market trends, and competitor activities.
Market and provide accurate information on Personal Banking products to customers.
Provide additional product support information and identify service-related challenges.

Qualifications

Type of Qualification: Bachelor’s Degree
Field of Study: Business Administration, Accounting, Finance, or a related field

Behavioural Competencies

Articulating Information
Checking Things
Documenting Facts
Examining Information
Following Procedures
Interacting with People
Meeting Timescales
Producing Output
Taking Action
Team Working
Thinking Positively
Upholding Standards

Technical Competencies

Bookkeeping
Data Management and Administration
Reconciling Financial Records
Records and Archive Management
Written Communication

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.standardbank.com.

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