Job Title: Customer Value Management (CVM) Assistant

Organization

Airtel Tanzania
(Recruitment facilitated by TEF Consult)

About the Role

The CVM Assistant supports Customer Lifecycle Management (CLM) activities by developing and executing strategies aligned with business objectives. The role focuses on driving revenue growth from existing customers, monitoring business performance, and reporting insights to key stakeholders through SQL scripting, data mining, analysis, and report publication, particularly within Airtel Money operations.

Key Responsibilities

1. Revenue Growth & Customer Value Management

Achieve agreed growth targets from existing Airtel Money customers.
Support cross-selling and upselling of products and services to the current customer base.
Grow ARPU (Average Revenue Per User) through targeted lifecycle initiatives.
Conduct post-launch project evaluations and prepare performance reports aligned with business and finance targets.
Support product and tariff management in coordination with relevant internal stakeholders.

2. Project & Process Management

Coordinate User Acceptance Testing (UAT) and campaign launches.
Prepare project documentation and business cases and facilitate stakeholder sign-off.
Conduct weekly product meetings and align requirements with NET/IT, Revenue Assurance, and Customer Service teams.

3. Business Performance Tracking & Reporting

Track Airtel Money performance on a daily basis and report to relevant stakeholders.
Compile and maintain competitor intelligence, including market offerings and positioning.
Prepare monthly group performance reports for Airtel Money.
Support monthly financial reporting across all Airtel Money business buckets.

4. Tracker & Database Management

Act as custodian of the Airtel Money CLM projects database, tracking all project phases.
Maintain and regularly update Tariff Masters for audit and compliance purposes.
Liaise with Revenue Assurance teams on charging discrepancies and product exceptions identified through audits.

5. SQL & Data Analytics Support

Interpret business logic and apply SQL guidelines to generate accurate datasets.
Support strategic decision-making through structured reporting and data analytics.

6. Other Responsibilities

Perform any other duties assigned by the Usage & Retention Manager.

Qualifications & Requirements

Education

Bachelor’s Degree in Computer Science, Data Science, Information Technology, or Telecommunications Engineering.
SQL certification is mandatory.

Experience

Minimum of 2+ years’ commercial experience within the telecommunications industry.
Proven experience in product management, customer lifecycle management, and customer experience.
Ability to perform effectively in a performance-driven environment.

Skills & Competencies

High integrity, motivation, and flexibility
Strong analytical and strategic thinking skills
Advanced Microsoft Excel proficiency
Excellent planning and organizational skills
Strong coaching and leadership abilities
Excellent written and verbal communication skills
Strong presentation skills and attention to detail
High business awareness and customer-centric mindset

How to Apply

Qualified candidates should submit their applications no later than 28th February 2026 to:

Human Resource Manager
Tanzania Empowerment Forum Limited (TEF Consult)
📧 info@tef.co.tz
📮 P.O. Box 33542, Dar es Salaam, Tanzania

Or apply online:
CVM Assistant Job Vacancy in Tanzania | TEF Consult

To apply for this job email your details to info@tef.co.tz

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