Call Center Agents Onfon Microfinance 3 Positions Location: Dar es Salaam, Tanzania (based on company operations)

Job Description As a Call Center Agent, you will play a key role in delivering excellent customer service through phone interactions and related tasks. Your main responsibilities include:

  • Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
  • Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
  • Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
  • Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
  • Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications To succeed in this role, candidates should meet the following requirements:

  • Bachelor’s degree in a related field.
  • Experience working in a call center or customer-support role.
  • Strong active-listening and verbal-communication skills.
  • Proficiency in problem-solving.
  • Ability to multitask and manage time effectively.
  • Fluency in both English and Kiswahili (spoken and written).

How to Apply Send your CV to: cv@onfonmicrofinance.co.tz

Deadline: 5 March 2026

Only qualified candidates will be contacted.