Website Yas Tanzania
Since 1994, Yas Tanzania (formerly Tigo Tanzania) has been a leader in digital services, offering voice, SMS, internet, and mobile financial solutions.
NEW VACANCY: Customer Journey & Design Specialists
Company: Yas (Tigo – sasa ni Yas)
Application Deadline: March 16, 2026
Educational Requirements
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Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.
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MBA is an added advantage.
Experience
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Minimum 5 years’ experience in telecommunications, banking, financial services, consulting, strategy, or transformation roles.
Core Responsibilities
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Lead and optimize end-to-end customer journeys across all lifecycle stages.
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Use data, VoC, NPS, and KPIs to identify gaps and drive customer-centric improvements.
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Collaborate across functions to implement seamless, ROI-driven journey enhancements.
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Drive automation, digitization, and governance for continuous customer experience improvement.
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Deliver strategic, data-driven insights to senior leadership.
Competences
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Strong analytical capability with experience in financial and operational impact assessment.
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Proven experience in process re-engineering and customer lifecycle optimization.
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Ability to interpret complex data and translate insights into actionable strategies.
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Strong stakeholder management and executive presentation skills.
Note: “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.” Only shortlisted applicants will be contacted.
How to Apply:
To submit your application, please follow the link provided below.
To apply for this job please visit axian-group.csod.com.