Vacancy Announcement

Position: NOC Monitor

Company: Northern Engineering Works Limited (NEWL)

Job Overview

The NOC Monitor is responsible for the continuous monitoring of telecommunication tower sites. The role ensures network uptime, effective incident management, and efficient communication between field teams and clients in accordance with SHEQ procedures and Service Level Agreements (SLAs).

Key Responsibilities

1. Monitoring & Escalation

Monitor site infrastructure status through OSS systems.
Identify network issues and escalate incidents to the appropriate teams when necessary.

2. Incident Management

Ensure all incidents are reported, tracked, and resolved within defined SLA and Mean Time to Repair (MTTR) targets.

3. Work Orders

Raise site work orders for issues requiring client intervention or further technical action beyond on-site resolution.

4. Access Control

Verify site access requests and maintain records of authorized personnel accessing telecom sites.

5. Reporting

Prepare the LD Notice Board report daily, detailing liquidated damages, penalties, and power uptime performance.

6. Field Support

Provide technical information from RMS/OSS systems to field technicians and engineers.
Validate maintenance visits using car tracking systems.

7. Documentation

Conduct detailed shift handovers to ensure smooth operational continuity.
Manage the full lifecycle of Trouble Tickets (TRB) related to critical alarms and incidents.

Requirements & Qualifications

Education

Diploma or Bachelor’s Degree in:
- Telecommunications
- Electrical Engineering
- Information Technology
- Or a related field

Experience

At least two (2) years of experience in a Network Operations Center (NOC) or telecom monitoring environment is an advantage.

Skills

Strong knowledge of telecommunication network monitoring and troubleshooting.
Experience using OSS/RMS monitoring systems and ticketing tools.
Proficiency in Microsoft Office applications (Excel and Word).
Ability to work in a 24/7 shift environment.
Strong communication and coordination skills when working with field teams and clients.

How to Apply

Interested candidates should submit the following documents:

Application Letter addressed to the Managing Director
Updated Resume (CV)
Copies of Certificates and relevant credentials

Submission Details

📧 Email: hr@newl.co.tz

📮 Postal Address:
Managing Director
Northern Engineering Works Limited
P.O. Box 7026
Arusha, Tanzania

Application Deadline

📅 18 March 2026

⚠️ Note:
If you are not contacted within five (5) days after the closing date, please consider your application unsuccessful. Shortlisted candidates may be required to undergo competency assessments and reference checks.

To apply for this job email your details to hr@newl.co.tz

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