JOB VACANCY: PAYMENTS & CHANNELS OFFICER

1. General Information

• Company: Ecobank – The Pan African Bank

• Department: Cash Management

• Location: Dar es Salaam, Tanzania

• Reporting To: Head, Cash Management

• Slogan: A Better Way, A Better Africa

2. Job Objective(s)

Implementation & Operations

• Lead and ensure implementation standards after a cash management services proposal (involving multiple products, services, or geographies) is accepted.

• Support day-to-day operations of electronic banking services delivered to customers.

• Drive digital payment products utilization, penetration, and manage the dormancy of all channels.

• Own the overall problem resolution processes to ensure seamless delivery to customers.

• Actively monitor the turnaround time of implementations to expedite revenue for the Bank.

• Implement all cash e-banking products (packaged and non-packaged), including Sweeping, Premium Collections, Host-to-Host, and non-standard offerings.

Strategy & Market Positioning

• Position Ecobank as the preferred provider and leading cash management solution provider in the country.

• Be a “door opener” for customer acquisition by increasing the ETZ customer value proposition and enhancing client experience.

• Carry out payment services initiatives to achieve goals and assist in the migration of best practices.

• Support utilization initiatives by working closely with other Payment members across different countries.

Project & Relationship Management

• Manage projects involving coordination, milestone tracking, and progress updates among internal/external stakeholders (Legal, Finance, Ops, Vendors, etc.).

• Take full ownership of the pipeline management and deal conversion process (working with ROs and RMs).

• Maintain a proactive calling plan for key relationships.

• Interfacing with the customer’s implementation team until satisfaction is achieved and stable utilization is reached (first two months).

Compliance, Finance & Reporting

• Ensure all processes are executed in compliance with set standards.

• Prepare weekly and monthly country payment performance reports for the Head of Cash Management.

• Be cost-conscious and minimize the department’s operating budget and expenditure.

Product Development & Training

• Support the formulation of customized solutions with Group IT, software vendors, and local banks.

• Participate in User Acceptance Testing (UAT) or Product Trial Runs for new electronic channel releases.

• Train Sales and Product Managers on the technology and advantages of Electronic Banking through seminars and selling aids.

3. Requirements & Qualifications

Education

• Required: Bachelor’s Degree.

• Added Advantage: MBA, MSC, MA, ML, or relevant Professional Qualifications.

Work Experience

• Hands-on experience in the Sales, design, and implementation of Electronic Banking Solutions.

Skills

• Strong quantitative and analytical skills.

• Customer-centric and consultative sales approach.

• Relationship Management and Negotiation skills.

• Excellent communication skills.

Knowledge

• Competitive environment for Transaction Banking Products.

• Business strategies, goals, and profitability dynamics.

• Knowledge of segment customers’ purchase decision processes.

• Transaction Banking operations and processes.

• Exposure to technology applications within the banking sector.

4. Application Instructions

• How to Apply: Submit your CV to: ETZ-RECRUITMENT@ecobank.com

• Deadline: March 18th, 2026