Job Vacancy: Specialist – Enterprise Applications Support (2 Positions)

Organization: NMB Bank Plc
Location: Head Office (HQ), Tanzania

Job Purpose

The Specialist – Enterprise Applications Support will provide technical support, troubleshooting, and maintenance of mission-critical business applications. The role involves collaborating with IT teams, vendors, and end users to ensure reliable and seamless business operations across the bank’s enterprise systems.

Key Responsibilities

Application Development & Integration

Analyze business and technical requirements and translate them into functional and technical specifications.
Design, develop, configure, and maintain enterprise software applications and system integrations.
Develop and customize software components, scripts, APIs, and workflows to support enterprise systems.
Perform application enhancements, bug fixes, and system optimizations to improve performance and reliability.
Conduct unit testing, integration testing, and support User Acceptance Testing (UAT).

Application Support & Maintenance

Troubleshoot and resolve software defects, integration issues, and production incidents.
Provide Level 2 technical support for enterprise applications such as ERP, CRM, HRMS, and email systems.
Ensure availability, reliability, and performance of enterprise systems in line with SLAs.
Support system patching, upgrades, and enhancements in collaboration with vendors and internal teams.
Participate in High Availability (HA) and Disaster Recovery (DR) readiness activities for critical systems.

Security & Risk Management

Apply standardized security controls including access management, encryption, and patching.
Support the implementation of actions to manage risks identified within the Enterprise Risk Framework.
Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.

Performance & Innovation

Monitor and tune enterprise systems for performance, scalability, and efficiency.
Monitor license usage and ensure cost-effective utilization of systems.
Contribute to innovation, testing, and proof-of-concept activities to improve system efficiency.
Research emerging technologies and best practices to support future IT strategies.
Act as a technical contact for projects affecting enterprise applications.

Knowledge & Skills

Candidates should demonstrate:

Knowledge of software development and application support practices, including troubleshooting, testing, and change management.
Understanding of enterprise applications such as ERP and CRM platforms.
Foundational knowledge of Windows and Linux environments, including licensing models.
Proficiency in managing Microsoft on-premises and cloud services such as:
- Microsoft Azure
- Active Directory
- Exchange Online
Knowledge of application, database, and middleware security fundamentals.
Strong communication skills in English and Swahili.
High standards of honesty, integrity, and professionalism.
Ability to explain complex technical concepts in simple business language.

Qualifications

Bachelor’s Degree in Computer Science or a related field.

Preferred Certifications:

ITIL Certification
Microsoft Certified Azure Administrator
Other relevant IT certifications.

Experience

Minimum 3 years of experience in managing:
- On-premises and cloud directory services
- Mail systems
- Microsoft O365 environments
- Enterprise applications
Experience with DevOps practices.
Experience managing large-scale IT projects.
Experience in protecting applications, systems, and data.

Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer committed to building a diverse and gender-balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply.
The bank does not charge any application or recruitment fees.
Only shortlisted candidates will be contacted.

Application Details

📅 Job Opening Date: 13 March 2026
📅 Application Deadline: 27 March 2026

CLICK HERE TO APPLY:

To apply for this job please visit careers.nmbbank.co.tz.

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