CAMP MANAGER

Organization: Planet Lodges & Lair’s Collection
Location: Serengeti / Tarangire, Tanzania

Key Areas of Responsibility

Oversee all daily operations of the camp.
Ensure all departments function efficiently and in coordination.
Maintain high hospitality and service standards.
Ensure smooth guest arrival, stay, and departure experiences.
Welcome and interact with guests to ensure satisfaction.
Handle guest requests, feedback, and complaints professionally.
Ensure personalized guest experiences.
Monitor service quality in accommodation, dining, and activities.
Supervise all camp staff and department heads.
Coordinate staff schedules and work assignments.
Conduct regular team meetings and briefings.
Ensure staff performance and discipline standards are maintained.
Support staff training and development.
Coordinate activities between departments, including housekeeping, kitchen, and guest services.
Monitor occupancy levels and operational readiness.
Ensure adequate staffing and supplies for operations.
Manage logistics related to guest activities and transport.
Monitor operational expenses and budgets.
Control operational costs while maintaining service quality.
Oversee purchasing and stock control.
Ensure proper financial reporting when required.
Ensure the safety and security of guests, staff, and camp property.
Enforce compliance with health and safety regulations.
Ensure emergency procedures are understood and followed.
Monitor environmental conservation practices.
Ensure all camp facilities are well maintained.
Coordinate repairs and maintenance work.
Monitor equipment and infrastructure condition.
Ensure guest areas remain clean, functional, and attractive.
Monitor stock levels of food, beverages, and camp supplies.
Coordinate with procurement teams or suppliers.
Ensure efficient use of resources to minimize waste.
Prepare operational reports for management.
Monitor staff attendance and performance.
Ensure proper documentation of guest records and camp activities.

Required Qualifications

Diploma or Degree in Hospitality Management, Tourism Management, or a related field.
Training in hospitality operations or lodge management is preferred.
Minimum 5–8 years of experience in hospitality operations.
At least 4 years in a camp/lodge management role.
Experience working in remote safari camps or lodges is preferred.

Key Competencies

Team management
Decision-making
Conflict resolution
Hospitality operations management
Budget and cost control
Inventory management
Customer service excellence
Complaint handling
Communication and interpersonal skills

How to Apply

Please send your CV and Cover Letter (outlining your experience) to:

Email: careers@planet-lodges.com
Subject Line: Indicate the position applied for, e.g., CAMP MANAGER

Deadline: March 19, 2026

Note: Only shortlisted candidates will be contacted.

Recruiting Team
Careers@planet-lodges.com

Planet Lodges & Spa
Moshono Village, Plot #2271, Arusha, Tanzania

To apply for this job email your details to Careers@planet-lodges.com

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