Position Title: Branch Manager – Mwanza

Department: Retail & Digital Banking
Location: Dar es Salaam, Ilala

Job Purpose

The Branch Manager is responsible for customer retention, branch productivity, and business growth through effective customer relationship management and sales. The role ensures high-quality customer service, promotes loyalty, and drives branch performance to achieve business targets.

Key Responsibilities

1. Business Growth

Ensure business growth by marketing bank products and building/maintaining relationships with new and existing customers.
Monitor branch performance to achieve overall business targets.
Set performance targets for the branch business team and ensure achievement.
Manage branch liability portfolio and cross-selling initiatives.
Drive branch sales while ensuring quality customer acquisition and compliance with bank procedures and KYC requirements.
Provide recommendations for the development and promotion of new products.

2. Customer Service

Enhance customer retention by improving branch-level customer service.
Monitor customer complaints and transactions.
Maintain personalized relationships with high-net-worth clients through regular engagement.
Respond promptly to customer-related queries.

3. Operations

Grow low-cost accounts and promote cross-selling.
Support development and uptake of new products.

4. Compliance

Ensure all branch operations comply with relevant banking laws, regulations, systems, and procedures.

5. Reporting

Ensure timely submission of all required reports, including periodic business reports, call reports, and surprise check reports.

6. Risk Management

Coordinate branch risk control self-assessments (RCSA) with the Branch Operations Manager.
Develop, maintain, and update risk procedures and systems.
Ensure all required displays are in place (business permits, licenses, tariffs, etc.).
Promote risk management culture and adoption of risk management tools.
Drive remediation of exceptions identified during audits or risk reviews.

7. Administration

Implement board and management directives effectively and timely.
Manage branch staff, including leave management, training, coaching, and mentoring.
Provide input for branch business-related budgets.
Attend to audit queries related to branch operations.
Liaise with other departments, branches, and head office for efficient branch administration.
Perform any other duties assigned by the immediate supervisor.

Skills, Knowledge, and Abilities

Business development and marketing skills
Analytical and problem-solving skills
Leadership and people management skills
Excellent communication and interpersonal skills

Academic / Professional Qualifications

Bachelor’s degree in Business Management, Marketing, Economics, Accounting, Finance, or related field

Working Experience Required

Minimum of 3 years of experience at Branch Manager level

CLICK HERE TO APPLY:

To apply for this job please visit imbank.bamboohr.com.

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