Website Mogo Credit Tanzania
Mogo Credit Tanzania
Position: Customer Care Generalist Officer
Employment Type: Full-time
Location: Dar es Salaam, Tanzania
Company: Mogo Credit Limited
About Mogo
Mogo Credit Limited is a microfinance company licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) credit provider. The company focuses on providing accessible financial solutions to individuals and small entrepreneurs across the country.
Position Overview
The Customer Care Generalist Officer provides frontline support to clients and ensures a positive customer experience through effective communication, problem-solving, and guidance. The role involves handling inquiries, resolving customer issues, and assisting clients with payments, offers, and service usage.
Key Responsibilities
- Handle incoming calls, emails, and inquiries from clients.
- Make welcome calls to new customers, guiding them through payment processes and available offers.
- Provide accurate information about company products, services, and policies.
- Record and update customer interactions in the ERP system.
- Resolve customer complaints promptly and escalate complex cases when necessary.
- Follow up with clients to ensure satisfaction and completion of services.
- Collaborate with telesales teams and loan officers to share customer feedback and insights.
- Maintain professional and supportive relationships with clients to build trust and loyalty.
Qualifications and Requirements
- Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
- Previous experience in customer service, call center operations, or client relations.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Ability to multitask and work under pressure.
- Familiarity with ERP systems is an added advantage.
Core Competencies
- Customer-focused mindset
- Clear communication and active listening
- Patience and empathy when handling client concerns
- Team collaboration and accountability
- Adaptability and resilience in dynamic environments
Work Schedule
- Customer Care Generalists and Team Leads provide 24-hour service coverage.
- Shift rotations are organized to ensure continuous service while maintaining work-life balance.
- Each employee receives two full days off per week.
- Off days are scheduled in advance and rotated fairly among team members.
How to Apply :
To apply for this job please visit talent.sage.hr.