Wine To Water (WTW)
Wine To Water (WTW)
General Manager – Water Center
Join Wine To Water (WTW)
Position Details
- Location: Arusha, Tanzania
- Position Type: Independent Contractor
- Reports To: Africa Regional Director
About the Organization
Wine To Water (WTW) is committed to supporting life and dignity through access to clean water.
The WTW Water Center aims to deliver an interactive and impactful visitor experience, raising awareness and inspiring individuals to actively support the organization’s mission.
Mission & Core Values
WTW operates with the following core values:
- Integrity
- Excellence
- Courageous Communication
- Entrepreneurial Spirit
- Extreme Ownership
Job Summary
The General Manager – Water Center will provide strategic leadership and oversee daily operations of the facility.
The role focuses on delivering exceptional guest experiences, managing staff, developing partnerships, and ensuring operational and financial efficiency. A strong background in hospitality, tourism, and leadership is essential.
Key Responsibilities
1. Operational Leadership
- Oversee daily operations including logistics, scheduling, inventory, and site maintenance
- Manage retail operations and Water Center activities
- Coordinate with global teams on shipping, customs, and financial processes
- Ensure operational sustainability in collaboration with regional leadership
2. Guest Experience
- Lead the launch and ongoing development of the Water Center (2026)
- Design and deliver immersive, high-impact visitor experiences and workshops
- Personally host high-profile guests and groups
- Establish best practices for guest engagement and storytelling
- Inspire visitors to support WTW’s mission
3. Staff Leadership
- Recruit, train, and mentor a diverse team
- Build a strong service culture and ensure high performance
- Promote cultural sensitivity and excellent guest interaction
4. Partner Development
- Build and maintain relationships with safari operators, donors, and corporate partners
- Expand tourism networks and revenue streams
- Ensure continuous feedback and improvement of guest experiences
5. Donor Engagement
- Develop donor engagement systems and tools
- Integrate storytelling into guest experiences
- Support fundraising efforts and water initiatives in Tanzania
6. Financial Management
- Prepare and manage budgets
- Monitor financial performance and reporting
- Achieve revenue targets while optimizing costs
7. Collaboration
- Work closely with WTW Tanzania and global teams
- Develop new initiatives to enhance engagement and impact
8. Safety & Compliance
- Ensure adherence to health, safety, and local regulations
- Maintain quality control standards for filter assembly processes
Requirements
Experience
- Minimum 5+ years in a similar role
- Experience in tourism, hospitality, or high-end lodge environments preferred
Education
- Bachelor’s degree in:
- Hospitality
- Tourism
- Or related field
Skills & Competencies
- Strong leadership and team management skills
- Excellent cross-cultural communication and interpersonal abilities
- Strong organizational and project management skills
- Financial and revenue management expertise
- Ability to work under pressure and solve complex problems
- High level of cultural sensitivity and adaptability
- Excellent written and spoken English communication skills
- Proficiency in Google Suite
Additional Requirements
- Legal work status in Tanzania
- Willingness to reside in or near Arusha
- Ability to travel within the region as required
- Self-motivated, proactive, and results-driven
Why Join WTW?
- Be part of a purpose-driven organization making a real impact
- Lead an innovative and inspiring visitor experience center
- Work in a dynamic, multicultural environment
- Contribute to sustainable water solutions in communities
How to Apply:
To submit your application, please follow the link provided below.
To apply for this job please visit workforcenow.adp.com.