Job Title: Head of Operations – Mixxx by Yas

Company Overview

Mixxx by Yas is a fast-growing fintech company under the AXIAN Group, a pan-African player operating in five African countries. Join young, passionate, and ambitious teams shaping fintech services of tomorrow.

At Yas and Mixxx, we foster a culture of innovation, agility, and impact, delivering financial services with excellence.

Location:

Dar es Salaam, Tanzania

Application Deadline:

March 27, 2026

Educational Requirements

Bachelor’s degree in Business Administration, Finance, Social Science, or a related field (required).
MBA or similar advanced degree (preferred).

Experience Requirements

Minimum of 10 years’ experience, preferably in Fintech, Telecom, Mobile Money, or Financial Services.
At least 5 years in a leadership role.

Core Responsibilities

Oversee day-to-day Mixxx operations to ensure high service availability, reliability, and quality.
Manage customer and merchant support, liquidity availability, and operational controls.
Ensure full compliance with all regulatory policies and consumer protection requirements.
Establish and maintain operational policies, procedures, and risk mitigation controls.
Monitor adherence to budget, strategy, and KPIs, delivering weekly and monthly performance reports.
Translate company objectives into clear operational strategies and execution plans.
Lead transformation and process improvement initiatives to enhance customer experience and efficiency.
Continuously improve systems, processes, and service models to support evolving Mixxx products.
Build, lead, and develop high-performing operational teams with strong training and succession planning.
Foster a culture of accountability, performance excellence, innovation, and continuous improvement.
Collaborate with CEX, Commercial, Marketing, Finance, Risk, Compliance, and Technology teams on operational alignment and product launches.
Track and address performance gaps across operational KPIs, using data insights to drive corrective actions and improve service delivery.

Core Competencies

Strategic thinker with strong hands-on execution capability.
Demonstrated passion for mobile money and digital transformation.
High level of integrity, resilience, and customer focus.

Diversity and Inclusion

At Mixxx, we believe diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

Why Join Mixxx by Yas?

Joining Mixxx by Yas means becoming part of a fintech company driven by the AXIAN Group. You will work in a dynamic environment with young, passionate teams focused on innovation, agility, and impact, shaping the financial services of tomorrow.

If this description corresponds to you, grow with us by applying before March 27, 2026.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit axian-group.csod.com.

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