---

🧾 IOM Job Vacancy – Medical Assistant (Call Centre / Data Entry)

📌 Job Overview

• Job Identification: 19952
• Organization: International Organization for Migration (IOM)
• Grade: G-5
• Recruitment Type: General Service
• Vacancy Type: Special Vacancy Notice
• Contract Type: Special Short Term Graded (Up to 9 months)
• Initial Contract Duration: 9 Months
• Degree Requirement: High School Certificate or University Degree (see details below)
• Duty Station: Dar es Salaam, Tanzania
• Application Deadline: 29 March 2026 (12:00 AM)
• Posting Date: 23 March 2026 (09:38 AM)
• Internal Candidates Only: Yes

---

🏢 Organizational Context

The International Organization for Migration (IOM) is a UN-related agency established in 1951. It supports governments and migrants through migration services and health assessment programs.

The role is based within the Migration Health Assessment Centre (MHAC) in Dar es Salaam.

---

🎯 Position Summary

The Medical Assistant will support either:

• 📞 Call Centre Operations, or
• 🗂 Reception & Data Processing Unit

Flexibility between both units is required.

---

📞 Key Responsibilities

1. Call Centre Duties

• Provide health assessment information to migrants via phone
• Register migrants in IOM systems
• Schedule and confirm medical appointments
• Maintain appointment lists and daily statistics
• Support customer satisfaction tracking
• Communicate messages between medical staff and applicants

---

2. Reception & Data Entry Duties

• Register applicants and explain procedures
• Verify identity of applicants
• Enter biodata into databases
• Take and upload applicant photos
• Print medical and consent forms
• Handle medical files and documentation
• Manage courier transmission of documents
• Maintain filing and records systems
• Handle payment documentation copies

---

3. General Duties

• Perform data processing tasks
• Maintain records and reports
• Support administrative tasks
• Perform any other assigned duties

---

🎓 Qualifications

Option 1

• University Degree + 3 years relevant experience

OR Option 2

• Secondary School Certificate + 5 years relevant experience

Additional Advantage

• Certificate in IT or Data Entry

---

💼 Required Experience

• Data entry or call centre experience (preferably medical setting)
• Typing speed: 60+ words per minute
• Knowledge of data management systems
• Customer care experience
• Strong computer skills (MS Office required)
• Experience with NGOs/international organizations (advantage)
• Knowledge of medical terminology (advantage)
• Experience with systems such as:
  • Power BI
  • SQL
  • Electronic Health Records (EHRs)

---

🧠 Skills Required

• Fast and accurate typing
• Strong communication skills
• Analytical ability
• Intermediate MS Office skills
• Leadership skills (desirable)

---

🌍 Language Requirements

• Fluent English
• Fluent Swahili
• Written and spoken proficiency required

---

⭐ Core Competencies

• Teamwork
• Accountability
• Communication
• Professionalism
• Integrity
• Empathy
• Delivering results

---

⚠️ Important Notes

• Internal candidates only
• No application fees at any stage
• Only shortlisted candidates will be contacted
• Must pass medical, security, and visa requirements
• Zero tolerance for misconduct (harassment, discrimination, etc.)

---

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY