Website World Vision
World Vision
Relationship Officer – Individual Lending
Organization: World Vision International (VFT – MFB Limited)
Location: Tanzania
Applicant Type: Local Applicants Only
About the Organization
World Vision International is a global humanitarian organization with over 75 years of experience, dedicated to helping vulnerable children overcome poverty and experience a full life. Operating in nearly 100 countries with over 33,000 staff, the organization is inspired by Christian values and committed to transforming communities.
Job Purpose
The Relationship Officer (Individual Lending) is responsible for promoting VFT individual loan products, savings, and insurance services. The role involves client recruitment, credit assessment, and portfolio management while ensuring high portfolio quality and achievement of business targets.
Key Responsibilities
Part A: Banking Activities (Savings & Insurance Sales)
- Promote and cross-sell savings and insurance products (life, motor, hospi-cash, etc.)
- Identify customer needs and recommend suitable financial products
- Educate clients on product features, benefits, and terms
- Achieve monthly and quarterly sales targets
- Ensure proper documentation and compliance with policies and regulations
- Support clients through insurance claims processes
- Act as intermediary for insurance placement and claims management
- Maintain strong customer relationships to encourage retention and renewals
- Ensure compliance with bancassurance policies and procedures
Part B: Lending Activities
- Market and promote individual loan products within designated areas
- Identify and recruit eligible loan clients
- Conduct client screening based on eligibility criteria
- Perform business and home visits for verification and credit assessment
- Conduct cash flow and collateral analysis to determine creditworthiness
- Assist clients in completing loan applications and documentation
- Compile and present loan files to the credit committee
- Verify authenticity of client documents
- Monitor loan repayment and enforce zero-tolerance policy on defaults
- Follow up on delinquent loans and document recovery actions
- Maintain accurate client records and files
- Achieve monthly lending targets
- Handle customer inquiries, complaints, and support requests
- Submit timely daily and weekly reports
- Provide feedback on business performance and strategic issues
Regulatory & Business Conduct
- Uphold VFT values and Code of Conduct
- Ensure compliance with all applicable laws, regulations, and internal policies
- Promote ethical conduct, transparency, and accountability
- Support financial crime prevention and consumer protection initiatives
- Identify, escalate, and resolve risk and compliance issues effectively
Key Competencies
- Strong sales and marketing skills
- Customer relationship management
- Credit assessment and analytical skills
- Communication and interpersonal skills
- High level of integrity and professionalism
- Ability to meet targets and work under pressure
Minimum Requirements
- Relevant academic qualification in Business, Finance, Banking, or related field
- Experience in microfinance, banking, or lending operations (preferred)
- Knowledge of savings, insurance, and loan products
- Understanding of credit processes and risk management
Additional Information
- Only local applicants will be considered
- The role requires fieldwork and frequent client interaction
How to Apply:
To submit your application, please follow the link provided below.
To apply for this job please visit worldvision.wd1.myworkdayjobs.com.