Website Qatar Airways
Qatar Airways
Senior Airport Services Agent
Reference No.: 232959
Location: Dar es Salaam, Tanzania
Job Family: Cargo & Airport Operations
Closing Date: 19 April 2026
Job Overview
A leading airline is seeking to recruit a Senior Airport Services Agent to be based in Dar es Salaam.
The successful candidate will be responsible for delivering high-quality passenger services, including check-in, boarding, baggage handling, and special assistance, in line with the airline’s commercial and safety standards.
Key Responsibilities
Passenger Handling & Service Delivery
- Provide efficient check-in, boarding, lounge, and baggage services
- Ensure consistent and high-quality passenger experience
Coordination & Liaison
- Liaise with check-in counters, transfer desk, and related airport units
- Support the Airport Services Supervisor in daily operations
- Coordinate with Ground Handling Agents (GHA) for smooth passenger processing
Passenger Assistance
- Escort and direct passengers to key service areas (e.g., hotel desk, visa counters, lounges, boarding gates)
- Assist passengers with travel requirements such as visas and entry regulations
- Ensure seamless passenger movement through airport facilities
Operational Support
- Assist duty officers with company materials and records
- Support handling of transfer and hotel passengers
- Perform additional duties to ensure efficient airport operations
Minimum Requirements
Experience
- At least 1 year of experience in airport operations with a reputable airline
- Proven experience in customer service
Skills & Competencies
- Strong customer service and interpersonal skills
- Ability to work in a high-pressure, fast-paced environment
- High energy level and positive attitude
- Strong coordination and teamwork skills
Technical Knowledge
- Experience with DCS (Departure Control Systems) is an advantage
- Knowledge of ticketing systems
- Strong preference for experience with Amadeus
Other Requirements
- Fluency in English
- Ability to work shifts
- Must have the legal right to live and work in Tanzania
Additional Information
- The role requires flexibility, attention to detail, and strong communication skills
- Candidates should be committed to delivering excellent passenger service and operational efficiency
How to Apply:
To submit your application, please follow the link provided below.
To apply for this job please visit careers.qatarairways.com.