Assistant Manager at Planet Lodges & Lairs Camps , Arusha – May 2026

Assistant Manager 
Planet Lodges & Lairs Camps | Arusha

Location: Arusha/Serengeti/ Tarangire

KEY RESPONSIBILITIES

• Ensure all guests receive personalized, warm, and attentive service from arrival to departure, in line with lodge standards.
• Actively engage with guests, anticipate needs, and gather feedback, escalating significant issues to the Lodge Manager.
• Assist in handling guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory resolution.
• Oversee daily guest activities, dining experiences, and special arrangements as directed.
• Support the Lodge Manager in supervising and coordinating all lodge departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance.
• Assist in the implementation and monitoring of standard operating procedures (SOPs) for all operational areas.
• Ensure the highest standards of cleanliness, hygiene, and maintenance are upheld across the entire property.
• Assist in managing inventory, procurement, and stock control for all lodge supplies.
• Assist the Lodge Manager in recruiting, training, mentoring, and motivating the lodge team.
• Provide feedback to staff and support performance reviews as directed by the Lodge Manager.
• Assist in managing staff scheduling, payroll information, and adherence to company policies and local labor laws.
• Foster teamwork and cross-training among staff members.
• Manage daily financial transactions, including cash handling, invoicing, and petty cash, under the Lodge Manager’s guidance.
• Assist the Lodge Manager in monitoring budgets, controlling costs, and identifying opportunities to optimize revenue streams.
• Prepare basic financial reports and ensure accurate record-keeping.
• Actively contribute to efforts to consistently meet or exceed set monthly KPIs, including but not limited to: Occupancy rates, number of day rooms sold, total number of meals served, number of massages sold, and TripAdvisor review collection.
• Oversee and perform minor maintenance, repairs, and preventative maintenance schedules for all lodge infrastructure, tents/rooms, and equipment.
• Assist in coordinating with external contractors for specialized repairs when necessary.
• Ensure all lodge facilities are safe, functional, and aesthetically pleasing.
• Implement and enforce all health, safety, and security protocols for guests and staff as directed by the Lodge Manager.
• Ensure compliance with local regulations and industry best practices.
• Assist in handling emergencies and contribute to response plans.
• Support the Lodge Manager in acting as a local ambassador for the lodge, fostering good relationships with local communities and tour operators.
• Assist the central sales and marketing team with content, local insights, and guest testimonials

Required Qualifications

• Diploma or Degree in Hospitality Management, Tourism Management, or related field.
• Training in hospitality operations or lodge management preferred.
• Minimum 3–5 years’ experience in hospitality operations.

At least 4 years in a camp/lodge management role.

Experience working in remote safari camps or lodges preferred.

Key Competences

Team management

Decision-making

Conflict resolution

Hospitality operations management

Budget and cost control

Inventory management

Customer service excellence

Complaint handling

Communication and interpersonal skills

HOW TO APPLY

Please send your CV and a Cover Letter (outlining your experience) to:

Email: careers@planet-lodges.com, INDICATE POSITION APPLIED FOR ON THE SUBJECT SECTION. Eg (ASSISTANT MANAGER)

Deadline: May 04th, 2026

Note: Only shortlisted candidates will be contacted.

Recruiting Team

Careers@planet-lodges.com

Planet Lodges & Spa
Moshono Village, Plot #2271
Arusha Tanzania

www.planet-lodges.com