Website DP World
DP World
Manager: Transport Operations
Company: DP World
Role Overview
The Manager: Transport Operations is responsible for designing and implementing regional client service delivery strategies, ensuring efficient transport operations, and improving profitability and service quality.
This role focuses on:
- End-to-end transport operations management
- Client satisfaction and relationship building
- Operational efficiency and cost optimisation
- Compliance, reporting, and billing accuracy
- Team leadership and performance management
Key Responsibilities
1. Operational Leadership
- Oversee daily transport management operations
- Ensure adherence to SLAs, SOPs, and industry best practices
- Coordinate internal teams to ensure smooth service delivery
- Optimise transport operations and workflow efficiency
2. Client & Stakeholder Management
- Build and maintain strong relationships with clients and subcontractors
- Support business development and growth initiatives
- Ensure high levels of client satisfaction and service delivery consistency
- Act as a key liaison between internal teams and external stakeholders
3. Team Leadership & Development
- Lead, mentor, and develop the client services/operations team
- Promote accountability, performance excellence, and customer focus
- Foster a positive and collaborative team culture
4. Reporting & Compliance
- Ensure accurate and timely operational reporting
- Maintain compliance with transport regulations and governance standards
- Use Transport Management Systems (TMS) effectively for planning and reporting
5. Financial Control & Billing Accuracy
- Ensure correct application of transport rates and charges
- Validate billing data and support month-end financial processes
- Investigate discrepancies (e.g., unbilled or incorrectly rated loads)
- Identify cost-saving opportunities and improve profitability
6. Systems & Data Analysis
- Work with Transport Management Systems (TMS) and planning tools
- Use tracking systems (e.g., Pullsit, C-Track) for operational visibility
- Analyse operational data to identify trends, inefficiencies, and improvements
Key Competencies
- Decision-making and initiative-taking
- Leadership and team supervision
- Strong communication and presentation skills
- Relationship building and networking
- Analytical thinking and data interpretation
- Strong integrity and adherence to ethical standards
Required Qualifications
- Minimum: Matric (high school qualification)
- Advantage: Qualification in Logistics or related field
Required Experience & Skills
- At least 5 years’ experience in logistics operations or supervisory/management role
- Experience with:
- Transport Management Systems (TMS)
- Planning software
- Tracking systems (e.g., Pullsit, C-Track)
- Cross-border transport operations experience (essential)
About the Employer
DP World is a global logistics and supply chain leader operating across ports, terminals, marine services, logistics, and technology. The company focuses on improving global trade efficiency through innovation, digital transformation, and integrated supply chain solutions.
To apply for this job please visit www.linkedin.com.