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Front Office Agent / Receptionist

Company: Planet Lodges & Lairs Camps
Location: Arusha, Serengeti, Tarangire, Tanzania
Application Deadline: 20 May 2026

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Role Overview

The Front Office Agent / Receptionist is responsible for managing guest reception services, ensuring smooth check-in and check-out processes, and delivering high-quality customer service to lodge guests.

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Key Responsibilities

Guest Services

• Welcome guests and manage check-in and check-out procedures
• Respond to guest inquiries via phone, email, or in person
• Provide information about lodge facilities, services, and local attractions
• Handle guest complaints professionally and escalate when necessary

Reservations and Administration

• Manage reservations and booking systems
• Maintain accurate guest records and front office documentation
• Assist with administrative duties and staff scheduling

Financial Duties

• Process guest payments and issue receipts
• Maintain accurate financial and transaction records

Coordination and Operations

• Coordinate with other departments to ensure smooth guest experience
• Supervise daily reception operations
• Ensure reception area is clean, organized, and welcoming

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Requirements

Education

• Certificate or Diploma in:
  • Hospitality
  • Front Office Operations
  • Related field

Experience

• Previous experience in:
  • Reception
  • Front office
  • Customer service

Skills

• Strong communication and interpersonal skills
• Proficiency in MS Office and reservation systems
• Ability to multitask and work under pressure
• Professional and guest-oriented attitude
• Strong organizational skills

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How to Apply

• Send CV and cover letter outlining your experience
• Email: careers@planet-lodges.com
• Subject line: Front Office Agent / Receptionist

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