SME Relationship Manager – Moshi – Absa Bank Tanzania

Position Details

• Organization: Absa Bank Tanzania
• Job Title: SME Relationship Manager
• Location: Moshi Branch – ABT
• Employment Type: Full-time
• Job Requisition ID: R-15986980
• Application Deadline: 23 May 2026

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About Absa Bank Tanzania

Absa is a leading African banking group with over 100 years of banking experience, offering:

• Regional and international expertise
• Career development opportunities
• Employee growth support through the My Career Development Portal
• Inclusive and innovation-driven workplace culture

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Job Summary

The SME Relationship Manager will manage and grow relationships with:

• SME customers
• Business Banking clients
• Connected Personal Banking customers

The role acts as a primary customer contact and supports Relationship Management through:

• Product knowledge
• Sales support
• Financial analysis
• Customer relationship development
• Risk management
• Business development activities

The role also requires compliance with:

• Anti-money laundering policies
• Financial sanctions policies
• Reputational risk policies
• Other Absa regulatory requirements

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Main Responsibilities

Sales & Customer Service (70%)

Customer Relationship Management

• Build and maintain strong customer relationships
• Develop contacts within client organizations
• Support Customer Relationship Plans
• Monitor customer satisfaction levels
• Coordinate referrals within the Absa Group

Business Development

• Identify and research potential customers
• Maintain customer prospect databases
• Conduct product presentations
• Build relationships with local business communities
• Coordinate portfolio-related information

Collaboration

• Work with specialists across:
  • Business Banking
  • Corporate Banking
  • Other Absa departments
• Support Relationship Managers with market intelligence and customer solutions

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Business Management (30%)

Financial & Risk Support

• Analyze historic and projected financial information
• Monitor covenant compliance
• Assist with Credit Applications
• Prepare facility letters
• Coordinate documentation and facility drawdowns

Administrative & Operational Support

• Coordinate product setup
• Support security documentation processes
• Assist with risk reporting and reviews
• Attend and contribute to Relationship Team meetings
• Support interdepartmental coordination and administrative tasks

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Risk & Compliance Responsibilities

The role holder must:

• Understand and manage operational risks
• Adhere to Absa policies and procedures
• Stay updated on regulatory and industry changes
• Support crisis coordination when required
• Complete mandatory compliance training
• Promote a strong risk and control culture

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Qualifications & Experience

Education

Required:

• Higher Diploma or Degree in:
  • Business
  • Commerce
  • Management Studies

Added advantage:

• Diploma or Degree in Sales or Marketing
• A.C.I.B. qualification or examinations

Experience

• Minimum 2 years banking experience
• Preferably 3 years in a similar role
• Experience in:
  • SME Banking
  • Relationship management
  • Lending and financial analysis
  • Customer service and sales

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Technical Skills & Competencies

Required Technical Skills

• Financial analysis and lending skills
• Knowledge of technical securities
• Business development and selling skills
• Familiarity with ICA/CCRS
• Internal banking systems knowledge

Professional Skills

The ideal candidate should demonstrate:

• Strong communication and relationship-building skills
• Operational and service excellence
• Problem-solving and analytical skills
• Ability to manage change and work under pressure
• Decision-making capability
• Planning and process management skills

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Knowledge Requirements

Candidates should possess knowledge of:

• Absa banking products and services
• Corporate and Business Banking operations
• Financial services industry products
• Customer segmentation principles
• Banking legislation and compliance requirements

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Additional Role Expectations

The successful candidate should be able to:

• Work autonomously
• Handle strict deadlines
• Adapt to changing business environments
• Travel occasionally for business purposes
• Work effectively in fast-paced environments

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Behavioural Competencies

Key competencies include:

• Entrepreneurial thinking
• Persuasion and influencing skills
• Innovation and creativity
• Decision-making ability
• Commercial awareness

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Absa Values

Absa Bank Tanzania values:

• Trust
• Resourcefulness
• Stewardship
• Inclusiveness
• Courage

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY