Assistant Relationship Manager – Absa Bank Tanzania

Position Details

• Job Title: Assistant Relationship Manager
• Organization: Absa Bank Tanzania
• Location: Absa House – ABT
• Employment Type: Full-time
• Job Requisition ID: R-15987088
• Application Deadline: 23 May 2026

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About Absa Bank Tanzania

Absa is a leading African banking group with over 100 years of banking history and regional expertise.

The bank provides:

• Career development opportunities
• Leadership growth support
• Digital banking innovation
• Professional development through the My Career Development Portal

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Job Summary

The Assistant Relationship Manager will support the Relationship Manager in:

• Achieving revenue and balance sheet targets
• Managing client relationships
• Supporting onboarding and credit processes
• Driving liabilities and income growth
• Improving service delivery and client experience

The role also requires active use of:

• Salesforce pipeline management
• Client engagement tools
• Risk and compliance processes

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Key Responsibilities

Company Responsibilities (60%)

Digital Channel Uptake & Utilization

Drive client usage of:

• AAO
• GePG
• Bulk mobile disbursements
• Other electronic banking channels

Income Growth & Pipeline Management

• Identify income opportunities
• Monitor Salesforce sales pipelines
• Analyze MYMI data for:
  • Income leakage
  • Dormant accounts
  • Transaction declines
  • Pricing accuracy

Liabilities Growth

Support the Relationship Manager to:

• Grow CASA balances
• Increase local and foreign currency deposits

Cross-Selling & Upselling

Promote banking products to:

• Dormant clients
• Clients not using facilities
• Clients not using electronic banking services
• New-to-bank customers

Excess & Risk Management

• Manage excesses proactively
• Support settlement limit management
• Monitor credit trends
• Respond to excess management issues by 10:00 a.m.

Compliance & Documentation

Ensure compliance with:

• Clean desk policy
• Confidentiality requirements
• Chinese wall policies
• Audit documentation standards

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Client & Customer Responsibilities (30%)

Client Engagement

Conduct high-quality client interactions through:

• Face-to-face meetings
• Telephone calls
• Microsoft Teams
• Video conferencing

Focus Areas During Engagements

Client engagements should address:

• Client onboarding
• Credit management
• Product collaboration
• Security management
• Income management

Salesforce & Reporting

• Capture all client engagements in Salesforce
• Prepare call reports after meetings
• Maintain annual engagement schedules

Credit Process Management

• Manage the credit process from approval to drawdown
• Follow up on conditions precedent with RCU
• Ensure timely drawdowns

Account Opening & Maintenance

Perform maker responsibilities including:

• Completing KYC documentation
• Vetting mandates
• Customer screening
• Document scanning in Sybrin
• Data capture on e-box

Securities Maintenance

• Support post-sanction securities management

Client Call Targets

• Minimum 6 face-to-face client calls monthly
• 50% of calls must involve:
  • Relationship Managers
  • Product partners

Complaint Management

• Resolve complaints proactively
• Ensure quick turnaround times
• Improve customer experience and service quality

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People Responsibilities (5%)

The Assistant Relationship Manager will:

• Own career development planning
• Seek mentorship opportunities
• Collaborate with:
  • Product teams
  • Credit teams
  • Senior management
• Participate in pipeline calls
• Provide weekly business insights
• Support corporate banking portfolio growth

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Risk & Control Responsibilities (5%)

The role requires:

• Compliance with Absa policies and procedures
• Responsible risk management
• Ownership of:
  • Financial crime risk
  • Compliance risk
  • Regulatory risk
• Timely completion of:
  • Covenant testing
  • Annual reviews
  • Interim reviews
• Compliance with:
  • RDARR standards
  • Data stewardship responsibilities
  • Mandatory training requirements

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Education Requirements

Applicants must have:

• National Diploma or Advanced Certificate in:
  • Business
  • Commerce
  • Management Studies

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Key Skills & Competencies

The ideal candidate should demonstrate:

• Relationship management skills
• Customer service excellence
• Analytical and problem-solving skills
• Communication and collaboration abilities
• Sales and business development capability
• Strong organizational and documentation skills
• Ability to work in fast-paced banking environments

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Absa Values

Absa Bank Tanzania values:

• Trust
• Resourcefulness
• Stewardship
• Inclusiveness
• Courage

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY