NBC Bank Tanzania – Applications Support Analyst

About NBC Bank

NBC Bank Tanzania is the oldest serving bank in Tanzania, with more than five decades of experience providing retail, business, corporate, investment banking, wealth management, and financial services.

Job Purpose

The Applications Support Officer is responsible for managing, maintaining, and enhancing the bank’s application systems to ensure stable, secure, and reliable technology platforms that support business operations.

The role also focuses on:

Ensuring high system availability and reliability.
Supporting technology projects and application enhancements.
Driving innovation and process improvements.
Coordinating with internal stakeholders and technology vendors.
Supporting business continuity and disaster recovery initiatives.
Resolving application-related incidents within agreed service levels.

Key Responsibilities

1. System Stability and Resilience

The successful candidate will:

Ensure continuous availability and reliability of banking applications.
Analyze application performance issues and implement improvements.
Define availability requirements for new and existing applications.
Optimize IT infrastructure to improve service delivery.
Monitor and report on system availability and performance.
Reduce the frequency and duration of service interruptions.
Identify and implement corrective actions for system issues.
Develop and maintain application availability improvement plans.
Generate and distribute availability reports after:
- Database processing
- End-of-Day (EOD) runs
- End-of-Month (EOM) runs
Conduct regular availability review meetings with business and IT teams.
Coordinate initiatives aimed at improving application uptime.
Stay informed on emerging technologies and best practices.

2. Project Implementation and UAT Support

Support implementation of new business, government, TRA, and group projects.
Assist with User Acceptance Testing (UAT).
Conduct sanity testing before production deployment.
Create and configure new banking products within core banking applications.
Participate in project meetings from initiation through completion.
Support implementation of innovative technology solutions.

3. Business Continuity Management (BCM) & Disaster Recovery (DR)

Participate in Business Continuity Management activities.
Support Disaster Recovery testing for critical systems.
Assist with annual business continuity testing.
Ensure business services can be restored within agreed recovery timelines.

4. Operational Support

Application Operations

Implement tariffs and charges within banking systems.
Support internal and external audit activities.
Resolve incidents and communicate resolutions to users within SLA.
Perform daily server health checks.
Restart services and servers when required.
Monitor:
- Online banking transactions
- ATM transactions
- Maintenance transactions

End-of-Day / End-of-Month Processing

Ensure unauthorized transactions are cleared before processing.
Confirm branch batches are closed before EOD/EOM execution.
Execute EOD and EOM batch processing successfully.

Technical Support

Support migration of systems from development to production environments.
Participate in upgrades, installations, and system configurations.
Troubleshoot application-related issues.
Restore services and data when incidents occur.
Follow change management procedures.
Review changes for production risks.
Support primary data centre operations.
Evaluate and learn new technologies.
Investigate and resolve complex production incidents.

Required Competencies

Technical Skills

Application Support
Core Banking Systems Support
Database Monitoring
Server Monitoring
Incident Management
Change Management
UAT Testing
Disaster Recovery
Business Continuity Planning
Production Support
System Administration

Behavioral Competencies

Analytical Thinking
Problem Solving
Digital Affinity
Quality Orientation
Openness to Change
Teamwork and Collaboration
Communication Skills
Customer Focus

Minimum Qualifications

Candidates should possess:

Further Education and Training Certificate (FETC) in:
- Physical Sciences
- Mathematical Sciences
- Computer Sciences
- Life Sciences

Preferred Background

Information Technology
Computer Science
Information Systems
Software Applications Support
Related Technology Fields

Experience

Previous experience in a similar IT Applications Support environment.
Experience supporting banking or financial systems will be an added advantage.

Ideal Candidate Profile

The ideal candidate should have:

Strong troubleshooting abilities.
Understanding of banking applications and transaction processing.
Knowledge of EOD/EOM operations.
Experience supporting critical production systems.
Ability to work under pressure and meet strict deadlines.
Strong communication and stakeholder management skills.
Interest in emerging technologies and continuous improvement.

This role is best suited for an IT professional with experience in application support, banking systems, system administration, and production operations who can ensure uninterrupted banking services while supporting innovation and digital transformation initiatives.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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