Four Seasons Safari Lodge Serengeti – People & Culture Coordinator (HR)

About the Company

Four Seasons Hotels and Resorts is one of the world’s leading luxury hospitality brands, known for delivering exceptional guest experiences through a culture centered on respect, collaboration, diversity, and employee development.

The company believes in creating meaningful connections and providing a world-class employee experience that enables team members to grow professionally while delivering outstanding service.

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About the Location

The position is based at the prestigious Four Seasons Safari Lodge Serengeti, located in the heart of the Serengeti ecosystem.

Lodge Features

• Opened in December 2012.
• 77 guest rooms.
• 12 luxury suites.
• 5 private villas.
• 3 Food & Beverage outlets.
• Discovery Centre for wildlife and cultural education.
• Kijana Kids Club.
• Spa with 6 treatment pavilions.
• Fitness Centre.
• World-class safari experiences.

The lodge is situated approximately 45 minutes from the Seronera Airstrip and is surrounded by the famous wildlife of the Serengeti, including the Big Five.

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Position Overview

Job Title

People & Culture Coordinator (Human Resources Coordinator)

Department

People & Culture (Human Resources)

Eligibility

Tanzanian Nationals Only

Reporting To

• Assistant People & Culture Manager
• People & Culture Manager

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Main Purpose of the Role

The People & Culture Coordinator provides administrative and operational HR support across all employee life-cycle activities including:

• Employee relations
• Recruitment and onboarding
• Payroll support
• HR administration
• Employee engagement
• Employee housing and welfare
• Compliance and labor relations

The role contributes to creating a positive employee experience while ensuring compliance with company policies and Tanzanian labor laws.

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Key Responsibilities

1. Professional Conduct & Compliance

• Maintain professional appearance and behavior.
• Adhere to company grooming and uniform standards.
• Report to work on time and follow schedules.
• Comply with Four Seasons policies and procedures.
• Protect confidential employee and company information.
• Demonstrate Four Seasons values:
  • Start with the Heart
  • Elevate Your Craft
  • Be You

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2. Employee Relations & Welfare

• Support investigations and disciplinary processes.
• Participate in counseling sessions and hearings.
• Prepare:
  • Warning letters
  • Hearing minutes
  • Investigation records
  • Employee relations documentation
• Assist in conflict resolution and grievance handling.
• Escalate complex employee relations matters when necessary.
• Support employee welfare initiatives.
• Follow up on employees on:
  • Sick leave
  • Maternity leave
  • Injury leave
  • Compassionate leave
• Assist with employee transportation and welfare matters.

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3. Recruitment & Onboarding

• Coordinate recruitment activities.
• Schedule interviews.
• Communicate with candidates.
• Conduct reference checks.
• Prepare onboarding documents.
• Facilitate orientation programs.
• Support probation tracking and performance reviews.
• Assist departmental trainers during onboarding.

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4. HR Administration & Systems

• Maintain employee files and records.
• Update employee information in:
  • Workday
  • Aruti
• Prepare HR reports and analytics.
• Monitor:
  • Contract expirations
  • Work permits
  • Visas
  • Medical examinations
• Manage employee separations and exit processes.
• Handle the People & Culture department mailbox.

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5. Payroll Support

• Assist payroll preparation and reconciliation.
• Verify:
  • Attendance records
  • Overtime reports
  • Leave balances
  • Employee status changes
• Ensure payroll information is submitted accurately and on time.

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6. Employee Engagement & Communication

• Organize employee engagement activities.
• Coordinate recognition programs such as:
  • Employee of the Month
  • Manager of the Quarter
  • Birthdays
  • Work anniversaries
  • Honesty Awards
• Support employee surveys and feedback initiatives.
• Manage communication channels and notice boards.
• Participate in community outreach and sustainability projects.

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7. Employee Housing & Logistics

• Manage employee accommodation records.
• Support:
  • Room allocations
  • Check-ins and check-outs
  • Housing inspections
  • Occupancy tracking
• Assist with transportation and logistics arrangements.

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8. Departmental Support

• Provide administrative support to HR leadership.
• Assist with special projects and employee experience initiatives.
• Act on behalf of the Assistant People & Culture Manager when delegated.

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Non-Essential Duties

• Support sports and social events.
• Assist during operational peak periods.
• Participate in committees and culture-building initiatives.
• Help organize employee celebrations and recognition activities.

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Required Qualifications

Education

• Degree or Diploma in:
  • Human Resource Management
  • People & Culture
  • Business Administration
  • Related field

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Experience

• Minimum 1–2 years of experience in:
  • Human Resources
  • Employee Relations
  • People & Culture operations

Hospitality industry experience is preferred.

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Required Skills & Competencies

Technical Skills

• Microsoft Office Suite proficiency.
• Experience with HR systems such as:
  • Workday (preferred)
  • Aruti (preferred)

HR Knowledge

• Understanding of Tanzanian labor laws.
• Employee relations and disciplinary procedures.
• Recruitment and onboarding processes.
• Payroll administration support.

Soft Skills

• Strong interpersonal skills.
• Excellent communication skills.
• Organizational and planning abilities.
• Analytical and problem-solving skills.
• High level of confidentiality and integrity.
• Ability to work independently in a remote operational environment.

Languages

• Excellent English communication skills.
• Kiswahili is an added advantage.

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Travel Requirements

• Occasional travel may be required to support operational and company initiatives.

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Ideal Candidate Profile

This role is suitable for candidates with backgrounds such as:

• Human Resources Officer
• HR Assistant
• People & Culture Coordinator
• Employee Relations Officer
• Recruitment Officer
• Administrative Officer with HR responsibilities

Candidates who possess a Degree or Diploma in Human Resource Management, strong employee relations skills, knowledge of Tanzanian labor laws, and at least 1–2 years of HR experience will be highly competitive for this position.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY