Website Stanbic Bank Tanzania
Stanbic Bank Tanzania
To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuousimprovement.
Minimum Qualifications
Type of Qualification: Bachelor’s degree
Field of Study: Commerce, Banking, Accounting, Business Administration
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Behavioural Competencies:
- Adopting Practical Approaches
- Embracing Change
- Examining Information
- Following Procedures
- Generating Ideas
- Interacting with People
- Producing Output
- Seizing Opportunities
- Team Working
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Contact Centre Customer Relationship Management
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
- Verbal Communication
To apply for this job please visit www.standardbank.com.