Payment Specialist

EXIM BANK — VACANCY ANNOUNCEMENT

JOB OVERVIEW

• Job Title: Payment Specialist

• Position: 1

• Department: Technology

• Reporting To: Manager – Core Applications

• Region: Dar es salaam

• Hours of Work: 8:00 AM – 5:00 PM, Monday to Friday. Additional hours as required by the workload.

1. PURPOSE OF JOB

The Payment Specialist is responsible for the operational support, monitoring, analysis, and continuous improvement of all payment systems and related banking applications within the Technology department. The incumbent serves as the primary technical subject matter expert for payment infrastructure including SWIFT, treasury, workflow, and Bank of Tanzania (BOT) applications.

Functioning in a liaison capacity, the incumbent shall analyse and translate complex business requirements into system changes and business process improvements. The role requires acting as a change agent to ensure effective deployments, integrations, and modifications to payment systems, while upholding the bank’s technology standards, security policies, and regulatory obligations.

2. PRINCIPAL ACCOUNTABILITIES

2.1 Principal Responsibilities

• Design and develop detailed technical solutions to resolve payment system and business process problems; prototype new system components and validate efficiency prior to full deployment.

• Engage proactively with business stakeholders, project managers, and end users across all departments to identify, gather, document, and evaluate both functional and non-functional system requirements.

• Analyse current payment workflows and system specifications to identify gaps, risks, and improvement opportunities; propose and facilitate cost-efficient, scalable solutions that meet business objectives.

• Oversee and manage end-to-end integration processes with new banking clients, fintech partners, and third-party vendors including connectivity testing, data validation, reconciliation, and go-live support.

• Produce and maintain comprehensive, accurate, and version-controlled documentation covering all aspects of payment systems, including business requirements documents (BRDs), functional specifications, technical architecture, data flow diagrams, and user manuals.

• Lead and supervise payment-related project development activities in collaboration with business units and technology vendors; ensure projects are delivered on time, within scope, and in compliance with approved budgets.

• Conduct regular research into industry trends, emerging payment technologies, and regulatory developments; prepare technical reports and recommendations to management on potential system improvements and efficiency gains.

• Coordinate and manage the Change Management Process (CMP) and New Request Process (NRP) across PMO, Technology, and business units; ensure all changes adhere to the bank’s laid-out IT governance policies and procedures.

• Build and sustain strong professional relationships with external technology vendors, payment network operators, internal business teams, and upstream/downstream support partners to ensure reliable service delivery.

• Develop deep technical expertise across all banking payment applications — including core banking, SWIFT messaging, treasury management, and BOT systems — and maintain thorough knowledge of end-to-end transaction flows.

• Perform continuous, proactive monitoring of the payment application environment and its supporting infrastructure; define and implement monitoring frameworks, alert thresholds, and incident escalation protocols to minimise disruption.

• Participate actively in payment integration projects with internal teams and external third-party platforms including B2B (business-to-business), B2G (business-to-government), and B2C (business-to-consumer) payment ecosystems.

• Champion and enforce standardisation of operational processes — including the Change Management Process and New Request Process — to ensure consistent, efficient, and auditable workflows across all technology functions.

• Serve as second-level support for all issues related to payment systems; perform root cause analysis, implement fixes, and maintain detailed incident logs; ensure SLA targets are met and escalate to vendors or senior technologists as required.

• Prepare and submit comprehensive weekly progress reports to the Manager – Core Applications Support and Business Analysis team, covering system health, project status, open incidents, and risk items.

• Mentor and provide technical guidance to junior support staff and business analysts on payment systems processes, troubleshooting methodologies, and documentation standards.

• Ensure all payment system configurations, integrations, and changes comply with regulatory requirements including Bank of Tanzania (BOT) directives, AML/CFT policies, PCI DSS standards, and internal IT security frameworks.

• Liaise with internal and external auditors during audit cycles, providing accurate evidence, system logs, configuration records, and process documentation as required.

3. FINANCIAL RESPONSIBILITIES

• Identify, propose, and implement in-house technological initiatives that reduce or eliminate reliance on costly external vendors and third-party dependencies, generating measurable cost savings for the Technology department.

• Provide well-researched, evidence-based assurance to the Chief of Staff – Technology on the most cost-effective technology options available; ensure robust cost-benefit analyses are presented before any significant technology procurement decision.

• Negotiate with technology vendors and service providers to secure optimal service levels, pricing, and contractual terms that represent best value for money for the bank.

• Monitor and adhere to approved project and operational budgets; flag variances proactively and recommend corrective actions to avoid cost overruns.

• Quantify the financial impact of payment system outages, inefficiencies, and integration failures; use this analysis to prioritise improvement investments and justify the business case for technology enhancements.

4. SKILLS AND QUALIFICATIONS

• Bachelor’s degree (or equivalent) in Information Technology, Computer Science, Software Engineering, or a closely related field; a postgraduate qualification in banking technology or project management is an added advantage.

• Minimum of three (3) years’ progressive working experience in supporting, administering, or developing banking applications and payment systems within a financial institution.

• Thorough, practical understanding of API-driven integrations and associated technologies including REST, SOAP, XML, JSON, and ISO 20022 messaging standards.

• Comprehensive knowledge of payment systems and protocols including SWIFT (MT and MX message types), Bank of Tanzania payment infrastructure, treasury management applications, workflow automation systems, and interbank settlement mechanisms.

• Proven back-end technology skills including MySQL, SQL, and PL/SQL — encompassing stored procedures, triggers, performance tuning, data extraction, and reconciliation scripting.

• Demonstrated ability to conduct business process mapping, modelling (using BPMN or equivalent), and gap analysis to support system change and process improvement initiatives.

• Strong customer service orientation with proven troubleshooting skills; ability to diagnose complex technical issues under pressure and communicate resolution steps clearly to non-technical stakeholders.

• Solid understanding of IT project management methodologies (Agile, Waterfall, or hybrid); experience working within a PMO framework is desirable.

• Familiarity with IT governance frameworks including ITIL, COBIT, or equivalent; experience with Change Management and Release Management processes.

• Knowledge of banking regulatory requirements including AML/CFT obligations, PCI DSS compliance, data privacy regulations, and Bank of Tanzania ICT guidelines.

• Experience in preparing functional specifications, test plans, and user acceptance testing (UAT) documentation for payment system enhancements and integrations.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) for documentation, reporting, and process diagramming.

5. QUALITIES

• Excellent written and verbal communication skills in English, with the ability to clearly convey complex technical and functional information to a wide range of audiences including senior management, business users, and external partners.

• High degree of professional integrity, confidentiality, and ethical conduct; commitment to uphold the bank’s values and protecting sensitive payment and customer data.

• Strong analytical and critical thinking ability; capable of rapidly assessing complex, ambiguous situations and developing sound, evidence-based recommendations.

• Self-motivated and results-driven individual who takes initiative, demonstrates ownership of assigned responsibilities, and consistently delivers quality outcomes with minimal supervision.

• Collaborative team player who builds positive working relationships across diverse teams and disciplines; flexible and adaptable to evolving business priorities and technology environments.

• Proactive approach to continuous learning; keeps abreast of developments in banking technology, payment systems, cybersecurity, and industry best practices.

• Strong organisational and time management skills; able to manage multiple concurrent projects and priorities effectively, meeting agreed deadlines without compromising quality.

• Resilience under pressure; maintains composure and structured problem-solving during high-impact payment system incidents or critical project milestones.

• Customer-centric mindset with a strong sense of urgency in resolving issues that affect business operations or customer experience.

• Fluency in spoken and written Swahili is an advantage for effective communication with local staff and regulatory bodies.

HOW TO APPLY

Application Email: Send your CV and cover letter to hrrecruit@eximbank.co.tz

Application Deadline: 10th July 2026

For more Information: Call 0800 780 111 or visit www.eximbank.co.tz

NB: Only shortlisted candidates will be contacted.

Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.